Customer Care (M/F) - Tivoli Alvor Algarve Resort

What will be your mission?

As Customer Care, your role will be to ensure that our guests are 100% satisfied with their experience while in our hotel.

What will you do?

• Anticipate all guest needs and handle all guest inquiries.
• Excellent knowledge of all local points of interest as well as the hotel products and services, including room types and rates, relative features and facilities and food and beverage outlets.
• Ensure all issues pertaining to guest satisfaction are met and that all follow up is completed in a timely manner.

What are we looking for?

• Degree in Hotel Management preferred.
• A natural interest in other people and cultures.
• You enjoy being a point of contact for our guests and make contact easily.
• Ability to surprise guests with your special touch.
• Excellent communication skills and proficiency in the English language.

Why choose us?

At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:Worldwide experience – diversity of 150 different nationalities.

• Career development opportunities full of national and international challenges.
• Wide range of training programmes to enhance your skills.
• Wellbeing initiatives, including flexible working conditions.
• Team member recognition programmes, including Memorable Dates.
• Ability to make a difference through our sustainability programme and volunteering initiatives.
• Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.
• Additional dismissal day to celebrate your anniversary.
• Free access to the cafeteria.
• Curative Medicine.
• Possibility of accommodation.