Receptionist- Anantara Convento di Amalfi Grand Hotel

What will be your mission?

As Receptionist, you will be responsible for attending guests’ needs upon arrival and departure and for providing an overall exceptional experience during their stay in line with the hotel’s vision and values on customer satisfaction. 

What will you do?

Reporting to the Front Office Manager, the resource will take care of serving the needs of the business, our guests and our colleagues by supporting the effectiveness of the day-to-day Front Office operation, maximizing sales, revenue & profit growth, and by being a key point of contact for guest interaction in the hotel.

The key responsibilities for this position are:

• To anticipate guest needs and handle guest inquiries to the full satisfaction of the guest.
• To oversee operations of the concierge;
• To take personal responsibility for the service and attitude with which our guest service is being delivered, and ensure it meets the highest standard at all times;
• To have a complete knowledge of the hotel product, including room types, rates, relative features and facilities, food and beverage outlets and promotions, spa and health club, and other properties;
• Take personal responsibility for ensuring all issues pertaining to guest satisfaction are met and that follow up is completed on a timely basis;
• To be proactive and innovative, suggesting alternatives that meet guest needs in enjoying their experience;
• To attend hotel events, daily shift briefings and training to improve professional skills.

What are we looking for?

Qualifications

• Graduation in the tourism/hotel industry or similar;
• At least 1 years' experience in a similar position in luxury hotels or high-level restaurants;
• Fluent Italian, English and a second foreign language are considered a plus;
• Pleasant personality and positive attitude, with a strong sense of aesthetics and attention to details and quality;
• Excellent interpersonal skills, ability to anticipate the guests' needs, and work both in a team and independently.

Why choose us?

Benefits

Join the Anantara World and Discover Our Exclusive Benefits

At Anantara, we do not simply offer a job, but a career journey filled with opportunities, training, and international growth. 

Global Travel with Exclusive Discounts Enjoy employee rates starting from €36 at Minor Hotels properties, a global hospitality group with nearly 400 hotels across 26 countries. In addition, benefit from discounts starting from 30% on restaurants, bars, and other hotel services. 

Friends & Family Program Family members and friends can enjoy special rates and discounts of up to 25% at participating Minor Hotels properties. 

Exclusive Employee Discounts Access dedicated offers and special agreements through the company's employee benefits portal. 

Learning and Professional Development Continuous learning opportunities through the "University" platform, specialized training courses, and tools designed to enhance both language and professional skills. 

International Career Opportunities Development and mobility opportunities across Minor Hotels properties worldwide, supported by dedicated career growth programs. 

Competitive Compensation Package

• Reference Gross Annual Salary (RAL) starting from €24,000, determined according to the candidate's experience and professional qualifications. The actual amount offered will be prorated based on the duration of the employment relationship and the months of effective service worked.
• 13th and 14th salary payments.
• End-of-Service Indemnity (TFR) in accordance with applicable regulations.
• Career advancement opportunities within the company.

Free Parking 

Dedicated parking spaces for scooters available in the immediate vicinity of the hotel. 

Meals and Accommodation

 Staff cafeteria available during work shifts and accommodation opportunities for candidates residing outside the local area. 

Uniforms and Laundry Service 

Full provision of company uniforms and complimentary laundry service.

 Inclusive Company Culture 

A workplace built on listening, collaboration, people development, and transparent communication. 

Celebrations and Recognition

 Talent recognition programs and initiatives dedicated to employee well-being and engagement. 

Join Anantara 

If you would like to become part of one of the world’s most prestigious luxury brands and contribute to creating memorable experiences for our guests, we invite you to submit your application. A dynamic, international, and talent-focused environment awaits you.