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Commercial Booking Office Manager (m/f/d) Minor Hotels Europe & Americas - Amsterdam

Date:  18 Jun 2026
Location: 

Amsterdam, NL The Netherlands

Department:  Sales

 

Minor Hotels is a global hospitality group operating over 560 hotels, resorts and residences in 56 countries in Asia-Pacific, the Middle East, Africa, the Indian Ocean, Europe and the Americas.

As a hotel owner, operator and investor, Minor Hotels fulfils the needs and desires of today’s global travellers through its diverse portfolio of 12 hotel brands – Anantara, Minor Reserve, Avani, Colbert Collection, Elewana, The Wolseley, NH, NH Collection, iStay, nhow, Oaks and Tivoli.

As part of Minor Hotels, the region of Minor Hotels Europe & Americas is responsible for more than 350 properties in 30 countries and plans to grow across all segments, with a focus on its upper-upscale and luxury brands.

 

In this role, you will oversee Groups & Event Management activities across The Netherlands, UK, and the Nordics, working closely with senior leadership while driving performance and alignment across multiple regions.

Your Role at a Glance

  • Lead and develop a team of up to 15 employees, driving performance and engagement
  • Work in close cooperation with the Operations Department and the Senior Reservation Manager, Director of Groups & Event Management, as well as the Regional Revenue and Sales Teams to align on MICE business development and define strategies and measures
  • Provide and evaluate regular reports and updates to the Director of Groups & Event Management and the Operations Departments
  • Utilize a deep understanding and analyzing of reporting and KPIs to continuously monitor performance and derive and implement actionable measures for day-to-day operations
  • Ensure the achievement of revenue targets, budgeted figures, and KPIs
  • Communicate and implement all company policies, driving and embedding operational changes positively so they are fully understood and adopted by all team members

 

What Makes You a Great Fit

  • Degree in Business Administration or a comparable qualification, or a completed commercial apprenticeship
  • Minimum 3 years of professional experience, including leadership experience, ideally in hospitality, reservation management, customer service, or inside sales
  • Strong Commercial mindset with customer focus and sales affinity
  • Advanced experience with reservation and CRM systems
  • Excellent communication skills and the ability to motivate and inspire a team
  • Highly organized, proactive, and results-driven with strong problem-solving skills
  • Excellent analytical skills combined with a result driven mindset 
  • Fluent in Dutch and English; French is considered a strong advantage
  • The position is based in Hoofddorp and requires flexibility as well as regular travel to hotels and team locations across the region

Your Benefits at Minor Hotels

  • Free online & offline training organized by our own Minor Hotels University Northern Europe.
  • Fair, collectively agreed compensation and additional bonus
  • Refer-a-friend bonus (500 EUR).  
  • Travel allowance of €0.23 per km, up to 30 km distance from work each way;
  • Employee rates starting from €36 in all our hotels worldwide, 30% discount in the F&B outlets, and Friends & Family discount up to 25%. Various discounts in (web)shops. 
  • Team events: summer parties, Christmas parties, running events, etc.
  • The opportunity to grow within our company worldwide.  

 

 

Are you looking for a new challenge? Apply now!

 

Minor Hotels Europe & Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. We warmly welcome individuals from all backgrounds and abilities.

 

Apply now »