Desk Manager - Anantara Grand Hotel Krasnapolsky Amsterdam

Join Anantara Hotels and Resorts if you are passionate about a career that offers authentic luxury in some of the world's most unique and exciting locations.

You'll have the opportunity to work in locations that range from the buzz of Bangkok to the expanse of the Arabian desert, the sparkling Indian Ocean, or the cultural heritage of Europe.

You will also be part of a team that embraces the modern character of each destination, while upholding world-class operational standards and delivering a uniquely personal service to every guest.

Are you a natural host with a passion for leadership and luxury service? At Anantara Grand Hotel Krasnapolsky Amsterdam, we’re looking for a Desk Manager who brings structure, warmth and excellence to every guest interaction — from check-in to fond farewell.

Why you’ll love your journey with us

At Anantara, we reward dedication with exceptional benefits:

• A competitive salary based on Horeca CLA scale 6 and your experience.
• An end-of-year bonus equal to at least 75% of a gross monthly salary — a rare gem in the hotel industry.
• Global team member rates at over 550 Minor Hotels.
• Friends & Family rates to treat your loved ones worldwide.
• 50% savings on F&B at 20 luxury hotels across Amsterdam.
• A complimentary experience stay to immerse yourself in the Anantara guest journey.
• Access to tailored learning programs and our online university.
• Priority access to internal vacancies across Minor Hotels.
• Management development programs to support your growth.
• Health & lifestyle perks including collective insurance, gym memberships, bike plans and more.

Your role in the journey

As Desk Manager, you’ll lead the Front Office team during your shift, ensuring seamless operations and exceptional guest service. You’ll be the go-to person for both guests and team members, creating a warm and professional atmosphere in our lobby.

Your responsibilities include:

• Supervising and supporting the Front Office team during your shift.
• Training and mentoring new team members and interns.
• Ensuring smooth communication with other departments.
• Handling administrative and financial tasks related to the shift.
• Performing all standard Front Office duties, including check-ins and check-outs in line with LQA standards.
• Managing guest inquiries, phone calls and emails with professionalism and care.
• Creating a welcoming environment for our international guests and ensuring every stay is memorable.

What you’ll bring

• A spontaneous, flexible and detail-oriented mindset.
• A guest-first attitude and strong administrative skills.
• Leadership experience and the ability to energize a team.
• Flexibility to work various shifts, including nights.
• Experience as a receptionist; previous experience as Desk Manager or Shift Leader is a strong advantage.
• Excellent communication skills in English; additional languages are a plus.

Where your journey begins

In the heart of Amsterdam, overlooking the Royal Palace and National Monument, Anantara Grand Hotel Krasnapolsky Amsterdam blends timeless elegance with modern flair. With 402 stylish rooms, over 2,000 square meters of meeting space, and a serene Spa & Wellness center, our hotel is a destination in itself.

Guests indulge in Michelin-starred dining at The White Room by Jacob Jan Boerma, sip signature cocktails at The Tailor, and enjoy the historic charm of Grand Café Krasnapolsky. The iconic Wintergarden — dating back to 1880 — hosts inspiring events and daily breakfast in a breathtaking setting.

Ready to begin your journey?

Send your CV and motivation letter to Nina Radak via hr.krasnapolsky@anantara-hotels.com.

Not sure which role suits you best, or simply curious to explore more opportunities? Reach out — we’d love to help you find your perfect fit.

Are you looking for a new challenge? Apply now!

Minor Hotels Europe & Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. We warmly welcome individuals from all backgrounds and abilities.