Guest Relations Employee - Anantara Grand Hotel Krasnapolsky Amsterdam

Do you love turning challenges into unforgettable guest experiences? At Anantara Grand Hotel Krasnapolsky Amsterdam, we’re looking for a 
Guest Relations Employee who brings empathy, creativity and a personal touch to every interaction — from warm welcomes to thoughtful follow-ups.

Why you’ll love your journey with us

At Anantara, we believe in rewarding your dedication with exceptional benefits:

• A competitive salary based on Horeca CLA scale 6 and your experience.
• A unique end-of-year bonus equal to at least 75% of a gross monthly salary
• Global team member rates at over 550 Minor Hotels
• Friends & Family rates to treat your loved ones worldwide
• 50% discount on F&B at 20 luxury hotels across Amsterdam
• A complimentary experience stay at the hotel
• Access to tailored learning programs via our university
• Management development programs to support your growth
• Health & lifestyle perks including collective health insurance, bike plan, and gym discounts

Your role in the journey

As part of the Guest Relations team, you’ll be the go-to person for our guests — ensuring their stay is smooth, personal and memorable.
You’ll handle VIP arrivals, respond to reviews, and turn complaints into opportunities to impress.

Your responsibilities include:

• Handling the full guest journey for VIP guests: pre-arrival, room assignment, welcome, follow-up, departure and post-stay communication
• Being present in public areas to assist guests with requests
• Responding to and investigating guest reviews across platforms
• Supporting the Front Office during busy check-in/check-out moments
• Creating tailor-made solutions for guest complaints
• Continuously improving our 5-star service standards

What you’ll bring

• A natural drive to connect with people and exceed expectations
• Strong planning and organizational skills
• A spontaneous, flexible and detail-oriented mindset
• Creativity in improving procedures and guest experiences
• A proactive attitude and passion for hospitality
• Excellent communication skills in English; additional languages are a plus

Where your journey begins

In the heart of Amsterdam, overlooking the Royal Palace and National Monument, Anantara Grand Hotel Krasnapolsky Amsterdam blends timeless elegance with modern flair.
With 402 stylish rooms, over 2,000 square meters of meeting space, and a serene Spa & Wellness center, our hotel is a destination in itself.

Guests indulge in Michelin-starred dining at The White Room by Jacob Jan Boerma, sip signature cocktails at The Tailor, and enjoy the historic charm of Grand Café Krasnapolsky.
The iconic Wintergarden — dating back to 1880 — hosts inspiring events and daily breakfast in a breathtaking setting.

Ready to begin your journey?

Send your CV and motivation letter to Nina Radak at hr.krasnapolsky@anantara-hotels.com.

Not sure which vacancy suits you best, or curious to explore more opportunities? Send us an email — we’d love to help you find your perfect fit.