Guest Relations Employee - Full-time - NH Collection Amsterdam Barbizon Palace

Are you passionate about hospitality and excellence? Join the NH Collection team and work in captivating hotels and resorts in authentic landmark buildings in key destinations across Europe, Latin America, the Middle East, Asia and now Greater China. You will create an eclectic-elegant atmosphere to offer our guests stays driven by extraordinary feelings, paying great attention to stimulating details to create memorable moments. Find your place at NH Collection and experience the joy of making guests feel unique in elegant spaces and rooms to unfold. You will provide them with outstanding service and personalised attention. You will be part of a brand that places extraordinary feelings at the heart of everything it does.

As a Guest Relations Employee (f/m/d), you are the first point of contact for our guests at all levels.

Beyond the ordinary: Your Benefits at NH Collection  

• Free online & offline training organized by our own University. 
• End of year bonus (up to 100% of monthly gross salary) & refer-a-friend bonus (500 EUR).  
• Employee rates starting from €36 in all our hotels worldwide, 30% discount in the F&B outlets, and Friends & Family discount up to 25%. Various discounts in (web)shops. 
• Team building events, trips and holiday parties.  
• The opportunity to grow within our company worldwide.
• Salary based on your experiences starting from Horeca CLA scale 4. 

Your Day-to-Day at NH Collection  

You ensure that the first contact with guests is made before their stay, you maintain this contact during the stay and even take care of the last contact after the stay. You recognize bottlenecks in the field of service (hotel-wide), you analyze these and you actively contribute to improving the service level. You do all this with your natural enthusiasm and charisma.

In addition, you are the point of contact in the event of complaints, and you are responsible for all correspondence on online review websites. Moreover, you ensure that the Minor Hotels Europe & Americas Quality Standards are complied with throughout the hotel.

Excellence begins with you – Your qualities    

• Your goal is to give every guest an “Extraordinary” experience;  
• You are always one step ahead, and you love to exceed the guests' expectations. No is not an option for you;  
• You get energized by interacting with colleagues and guests from different cultures, you have an open attitude, you are spontaneous and you have an eye for detail;   
• You have a perfect command of the English language and you have at least 1 year of experience in a similar role in a hotel;  
• You are used to working on a project basis, and you are able to surprise guests in any possible way.  

Are you looking for a new challenge? Apply now!

Minor Hotels Europe & Americas is committed to fostering an inclusive workplace where all team members are valued and supported equitably. We promote equal opportunities and embrace diversity in all its forms. We warmly welcome everyone.