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Guest Relations Manager - Full-time - NH Collection Amsterdam Barbizon Palace

Date:  Oct 6, 2025
Location: 

Amsterdam, The Netherlands

Department:  Guest Relations

As Guest Relation Manager (f/m/d), you are the first point of contact for our guests at all levels. Just as you look after our guests with commitment and passion, we look after you. 

 

Beyond the ordinary: Your Benefits at NH Collection  

 

  • Free online & offline training organized by our own University
  • End of year bonus (up to 100% of monthly gross salary) refer-a-friend bonus (500 EUR)
  • Employee rates starting from €36 in all our hotels worldwide, 30% discount in the F&B outlets, and Friends & Family discount up to 25%. Various discounts in (web)shops
  • Team building events, trips and holiday parties
  • The opportunity to grow within our company worldwide
  • Salary based on your experiences starting from Horeca CLA scale 6.

 

Your Day-to-Day at NH Collection 

 

As Guest Relations Manager you are the right person to exceed the expectations of guests. In this position, providing an excellent service experience for every guest is central, whereby personal contact with hotel guests is essential. You will work closely with all departments in the hotel. Moreover, you develop an extensive program for VIP guests, where you have a natural "drive" to surprise guests. You are also responsible for checking and complying with the Quality Standards set within the Minor Hotel Group. You are responsible for resolving complaints, responding to all questions and requests that guests have and you respond to all online reviews that guests post about the hotel.  

 

 

Excellence begins with you – Your qualities    

 

  • Your goal is to give every guest an “Extraordinary” experience;   

  • You are always one step ahead, and you love to exceed the guests' expectations. No is not an option for you;   

  • You get energized by interacting with colleagues and guests from different cultures, you have a positive mindset and an eye for detail;    

  • You speak and write English fluently; a second language is an advantage;   

  • You are used to working on a project basis, and you are used to lead a team in a 5* environment.   

Are you looking for a new challenge? Apply now!

Minor Hotels Europe & Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. We warmly welcome individuals from all backgrounds and abilities.

Apply now »