Guest Services Specialist - Anantara Grand Hotel Krasnapolsky Amsterdam

Join Anantara Hotels and Resorts if you are passionate about a career that offers authentic luxury in some of the world's most unique and exciting locations.

You'll have the opportunity to work in locations that range from the buzz of Bangkok to the expanse of the Arabian desert, the sparkling Indian Ocean, or the cultural heritage of Europe.

You will also be part of a team that embraces the modern character of each destination, while upholding world-class operational standards and delivering a uniquely personal service to every guest.

Are you passionate about creating unforgettable guest experiences and making every guest feel genuinely welcomed from the very first interaction? We are looking for a Guest Services Specialist who builds meaningful connections, delivers exceptional service, and ensures every stay is memorable through warmth, professionalism, and attention to detail.

Why you’ll love your journey with us

At Anantara, we reward dedication with exceptional benefits:

• A competitive salary based on Horeca CLA scale 4 and your experience.
• An end-of-year bonus equal to at least 75% of a gross monthly salary — a rare gem in the hotel industry.
• Global team member rates at over 550 Minor Hotels.
• Friends & Family rates to treat your loved ones worldwide.
• 50% savings on F&B at 20 luxury hotels across Amsterdam.
• A complimentary experience stay to immerse yourself in the Anantara guest journey.
• Free online and offline training organized by our own Minor Hotels University.
• Priority access to internal vacancies across Minor Hotels.
• Management development programs to support your growth.
• Health & lifestyle perks including collective insurance, gym memberships, bike plans and more.

Your role in the journey

As a Guest Services Specialist, you are the voice of our hotel. You will handle guest communications, coordinate pre-arrival and post-stay experiences, manage feedback and online reviews, and ensure all requests are followed up professionally. Together with the Guest Relations team, you will exceed guest expectations while maintaining LQA service standards.

What you’ll bring

• Experienced guest service professional;
• No 9 till 5 mentalities, flexibility within your schedule;
• Natural drive to connect with people;
• Ability to surprise guests with your special touch;
• Spontaneity, flexibility, an open attitude and an eye for detail;
• Excellent communication skills and proficiency in the English language, Dutch or other foreign languages a plus.

Where your journey begins

In the heart of Amsterdam, overlooking the Royal Palace and National Monument, Anantara Grand Hotel Krasnapolsky blends timeless elegance with modern flair. With 402 stylish rooms, over 2,000 square meters of meeting space, and a serene Spa & Wellness center, our hotel is a destination in itself.

Guests indulge in Michelin-starred dining at The White Room by Jacob Jan Boerma, sip signature cocktails at The Tailor, and enjoy the historic charm of Grand Café Krasnapolsky. The iconic Wintergarden — dating back to 1880 — hosts inspiring events and daily breakfast in a breathtaking setting.

Ready to begin your journey?

Send your CV and motivation letter to hr.krasnapolsky@anantara-hotels.com.

Not sure which role suits you best, or simply curious to explore more opportunities?

Reach out — we’d love to help you find your perfect fit.

Are you looking for a new challenge? Apply now!

Minor Hotels Europe & Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. We warmly welcome individuals from all backgrounds and abilities.