Night Auditor (m/w/d) - Full-time - NH Collection Antwerp

As Night Auditor you will be responsible for the hotel's reception during the night and ensures the quality of services offered to customers.

Beyond the ordinary: Your Benefits at NH Collection

In this position you are working for Minor Hotels, a professional international hotel chain with a dynamic and friendly vibe.
We understand that people make the difference, and this is conveyed in our excellent working conditions:

• People University: excellent training & (international) development opportunities.
• Meal vouchers
• Excellent career opportunities: all employees of Minor Hotels are given priority on internal vacancies worldwide!
• Explore the Minor Hotels brands and enjoy our hotels world-wide with our special employee rate.
• Invite your friends and family for city trips in all our hotels worldwide and receive 30% discount on our restaurants and bars! They can also book their next city trip with your Friends & Family code.
• Enjoy specials discounts on a variety of (web) shops and leisure activities on our employee benefits portal.

Excellence begins with you – Your qualities

• Professional experience in similar roles.
• Knowledge of English and preference for another Foreign Language (fluent in spoken language).
• High School Diploma or Professional Course adapted to the role (preferred).
• Bachelor's or Degree in Hotel or Tourism Management (preferred).
• Good level of general culture and knowledge of the hotel's destination.
• Computer knowledge Microsoft Office, Internet, Database and specific applications for the area of accommodation / hospitality.
• Genuine smile.
• Good looking and sympathy.
• Customer orientation.
• Passion for service.
• Professional attitude.
• Teamwork.
• Autonomy and initiative.
• Time flexibility.
• Punctuality and attendance.
• Excellent organizational skills.

Your Day-to-Day at NH Collection

• Balance the accounts from day shift.
• Manage front desk activity and handle guest check-ins and check-outs.
• Ensure customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference.
• Handle customer requests and complaints and directing other employees or departments accordingly.
• Create invoices, bills and checks for vendors, employees and contractors.
• Manage and update all official documentation pertaining to the role.
• Ensure that all end-of-day activities have been successfully executed by employees in all departments.
• Answer calls and queries related to potential booking.