AGENTE RESERVAS NOCTURNO (ESPAÑOL/INGLES)

What will be your mission?

Como Agente de Reservas (H/M), reportarás al Supervisor de la Central de Reservas de Minor Hotels en Colombia y serás responsable de garantizar el cumplimiento del servicio de reservas en los diferentes canales ( Telefono, correo electrónico y web), directos o indirectos, desde la solicitud de reserva hasta su confirmación, proporcionando información sobre los hoteles, productos y servicios ofrecidos.
También será responsable de implementar acciones de up – selling y cross – selling, contribuyendo activamente al aumento de ingresos y superando con creces las expectativas de los clientes, garantizando un excelente servicio.

What will you do?

Gestionar reservas para nuestros clientes a nivel mundial

Proactividad para atender distintos canales de atención (linea telfonica. mail o chats)

What are we looking for?

Una persona con actitud proactiva, dinamica y comercial

Why choose us?

At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:

• Worldwide experience – diversity of 150 different nationalities.
• Career development opportunities full of national and international challenges.
• Wide range of training programmes to enhance your skills.
• Wellbeing initiatives, including flexible working conditions.
• Team member recognition programmes, including Memorable Dates.
• Ability to make a difference through our sustainability programme and volunteering initiatives.
• Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.