Cluster Organizer - NH Collection Hacienda, NH Collection Andino y Avani Zona T

What will be your mission?

As Organizer, you are responsible for ensuring the correct execution of events in the hotel and for delivering to the clients a high-quality experience.

What will you do?

• Organise events and acts requested by clients, ensuring the correct execution by the different departments of the Hotel.
• Deliver in advance the information of the events to the different departments, so that they are prepared and executed according to their responsibility.
• To make the schedules and programming of the service captains for each event.
• Report on shifts for the corresponding payment.
• Perform quotations and requests for events.
• Ensure that customers receive a high-quality service according to their expectations and preferences so that they leave convinced that NH is a benchmark of quality.
• Exceed our customers' expectations, making them feel special through details and surprises.
• Understand the customer's requirements and expectations and coordinate with the corresponding departments to meet their needs.
• To offer different service possibilities both externally and internally.
• Have a thorough knowledge of the services offered by the hotel, the company, and the destination.
• Organise and coordinate (together with the clients) the preparation of activities of interest.
• Be present and visible to our clients and staff in the moments where it matters and generate moments of value.
• Supervise that the rooms, facilities, and materials are in good condition for the celebration of events.
• Schedule furniture and room cleaning and maintenance.
• Check invoices related to the events organized in the Hotel.
• Checking the invoices issued by suppliers for events.
• Invoice the events and restaurant consumptions on the company account, according to all documentation.
• Maintain contact with customers to find out how to serve them even better next time.
• Continuously check your communication channels (mail, chat, etc.) for last-minute events.
• Take advantage of moments to make upselling or suggested sales.
• Ensure the good presentation of your areas and staff in charge.
• Coordinate service times with the departments involved in each event.

What are we looking for?

• Bachelor degree in Tourism.
• Advanced English, written and spoken. Preferable to have a second language.
• Experience in hotel management tools, as well as sales skills and techniques is highly valued.
• Office skills, knowledge of hotel systems will be an asset.
• 2 years of experience as event coordinator, event maître d' or first event captain.
• Previous hotel experience.
• Vocation of Service.
• Communication and Interpersonal Skills.
• Commercial initiative.
• Results oriented.

Why choose us?

At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:

• Worldwide experience – diversity of 150 different nationalities.
• Career development opportunities full of national and international challenges.
• Wide range of training programmes to enhance your skills.
• Wellbeing initiatives, including flexible working conditions.
• Team member recognition programmes, including Memorable Dates.
• Ability to make a difference through our sustainability programme and volunteering initiatives.
• Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.