Night Auditor (m/f/d) - Full-time - NH Brugge

As Night Auditor you will be responsible for the hotel's reception during the night and ensures the quality of services offered to customers.

Your Benefits at NH Hotels

• Be our guest! Thanks to the Welcome at Work Programme, you and a guest can enjoy a complimentary overnight stay at your hotel, including breakfast, and experience the magic of hospitality firsthand.
• Meal vouchers at 10€ per working day.
• Employee Rate: Spend the night in our hotels all over the world starting from €36 per night including breakfast and enjoy a 30% discount in our restaurants/bars. 
• Friends & Family Rate: Invite your friends and family for city trips in all our hotels worldwide and receive up to 25% for the night & 30% discount on our restaurants and bars! They can also book their next city trip with your Friends & Family code.
• Excellent on-site and virtual training programs that foster connections with team members and provide international development opportunities through our dedicated University Team.
• Excellent career opportunities: all employees of Minor Hotels are given priority on internal vacancies worldwide!
• More than a workplace, a community. Take part in our annual Staff Party and other exciting events, offering great opportunities to meet, network, and celebrate with fellow Minor Hotels colleagues from all over Belgium.
• Employee Benefits Portal: Enjoy specials discounts on a variety of (web) shops and leisure activities on our employee benefits portal.
• Refer-A-Friend Bonus: Great people know great people! Recommend a friend to join our team and earn a rewarding bonus.

What Makes You a Great Fit

• Professional experience in similar roles.
• Knowledge of English and preference for another Foreign Language (fluent in spoken language).
• High School Diploma or Professional Course adapted to the role (preferred).
• Bachelor's or Degree in Hotel or Tourism Management (preferred).
• Good level of general culture and knowledge of the hotel's destination.
• Computer knowledge Microsoft Office, Internet, Database and specific applications for the area of accommodation / hospitality.
• Genuine smile.
• Customer orientation.
• Passion for service.
• Professional attitude.
• Teamwork.
• Autonomy and initiative.
• Time flexibility.
• Punctuality and attendance.
• Excellent organizational skills.

Your Role at a Glance

• Balance the accounts from day shift.
• Manage front desk activity and handle guest check-ins and check-outs.
• Ensure customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference.
• Handle customer requests and complaints and directing other employees or departments accordingly.
• Create invoices, bills and checks for vendors, employees and contractors.
• Manage and update all official documentation pertaining to the role.
• Ensure that all end-of-day activities have been successfully executed by employees in all departments.
• Answer calls and queries related to potential booking.