Assistant Front Office Manager (f/m/d) - Fulltime - nhow Brussels

Why choose us?

In this position you are working for Minor Hotels, a professional international hotel chain with a dynamic and friendly vibe.
We understand that people make the difference, and this is conveyed in our excellent working conditions:

• Minor Hotels University Northern Europe: excellent training & (international) development opportunities.
• Meal vouchers at 10€ per working day
• Welcome at work programme: feel like a guest and enjoy a free night in your hotel
• Staff Party once a year together with all Minor Hotels colleagues from Belgium
• Excellent career opportunities: all employees of Minor Hotels are given priority on internal vacancies worldwide!
• Explore the Minor Hotels brands and enjoy our hotels world-wide with our special employee rate.
• Invite your friends and family for city trips in all our hotels worldwide and receive 30% discount on our restaurants and bars! They can also book their next city trip with your Friends & Family code.
• Enjoy specials discounts on a variety of (web) shops and leisure activities on our employee benefits portal.

What will you do?

• Manage and coordinate the department, implementing the service and quality standards. 
• Handle and monitor guest concerns and provide customer satisfaction. 
• Collaborate in overseeing and controlling departmental budget, ensuring positive results and implementing changes when necessary. 
• Collaborate in the preparation of the monthly revenue forecast. 
• Review and supervise the correct application of upselling and cross selling policies in the reception team. 
• Ensure team members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local areas, and are continuously trained to learn and understand policies and practices. 
• Communicate and transmit a consistent message regarding FO objectives and expected results, as well as hotel crucial information.

What are we looking for?

• At least 2-3 years of hotel Front Office experience, preferably in a hotel of similar size and complexity.
• Degree or diploma in Hotel Management or equivalent. 
• Fluency in local language is a must and a high level of English is required.  
• Working knowledge of various computer software programs (Microsoft Office,TMS, etc) and front office systems.  Knowledge of the principles of revenue management and commercial policies.