Cluster Assistant Front Office Manager (f/m/d) at March 2026 - Fulltime - NH Carrefour

What are we looking for?

• At least 2-3 years of hotel Front Office experience, preferably in a hotel of similar size and complexity.
• Degree or diploma in Hotel Management or equivalent. 
• Fluency in local language is a must and a high level of English is required.  
• Working knowledge of various computer software programs (Microsoft Office,TMS, etc) and front office systems.  Knowledge of the principles of revenue management and commercial policies. 

What will you do?

• Manage and coordinate the department, implementing the service and quality standards. 
• Handle and monitor guest concerns and provide customer satisfaction. 
• Collaborate in overseeing and controlling departmental budget, ensuring positive results and implementing changes when necessary. 
• Collaborate in the preparation of the monthly revenue forecast. 
• Review and supervise the correct application of upselling and cross selling policies in the reception team. 
• Ensure team members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local areas, and are continuously trained to learn and understand policies and practices. 
• Communicate and transmit a consistent message regarding FO objectives and expected results, as well as hotel crucial information.

Why choose us?

At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:

• Worldwide experience – diversity of 150 different nationalities.
• Career development opportunities full of national and international challenges. 
• Wide range of training programmes to enhance your skills. 
• Wellbeing initiatives, including flexible working conditions.
• Team member recognition programmes, including Memorable Dates.
• Ability to make a difference through our sustainability programme and volunteering initiatives.
• Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.