F&B Allround (m/f/d) - Full-time - NH Grand Place Arenberg

As an F&B Allround you will be responsible for taking orders and delivering food and beverages to our customers providing an excellent overall guest experience. 

Your Benefits at NH Hotels

In this position you are working for Minor Hotels, a professional international hotel chain with a dynamic and friendly vibe.
We understand that people make the difference, and this is conveyed in our excellent working conditions:

• Welcome at work: feel like a guest and enjoy a free night stay with breakfast in your hotel for 2 persons.
• Meal vouchers with Edenred.
• Full reimbursement of transportations costs from home work.
• Pension plan
• Hospitalisation insurance after 6 month.
• Eco vouchers of 250€ per year based on full time employment.
• Refer-a-friend bonus.
• Minor Hotels University Northern Europe: excellent training & (international) development opportunities.
• Excellent career opportunities: all employees of Minor Hotels are given priority on internal vacancies worldwide!
• Explore the Minor Hotels brands with our employee rates starting from €36 in all our hotels worldwide, 30% discount in the F&B outlets.
• Friends & Family Discount: They can also book their next city trip with your Friends & Family code.
• Enjoy special discounts on a variety of (web) shops and leisure activities on our employee benefits portal.

Your Role at a Glance

• Provide excellent customer service that promote satisfaction. 
• Welcome and acknowledge all guests according to company standards. 
• Maintain a direct and frequent contact with guests, especially during the most important moments of their stay, like breakfast, lunch, dinner and/or any events or meetings (banqueting, coffee breaks, etc.). 
• Demonstrate an excellent knowledge of frequent guests, paying attention to their preferences. 
• Be aware and offer the different products and services available at the hotel’s restaurant. 
• Review daily specials and changes on the menu with the correspondent F&B team. 
• Handle restaurant reservations.   
• Effectively communicate with the Kitchen Staff to make sure orders are accurate and delivered promptly. 
• Carry out the setting up and cleaning of the tables of the restaurant and meeting rooms as required. 
• Fulfill processes and procedures related to product set ups, quality and service according to brand standards. 
• Deliver checks and collect bill payments from guests, using the point-of-sale system, handling money, processing credit and debit cards. 
• Identify opportunities to increase the F&B Department income by Upselling. 
• Ensure that all F&B outlet are clean, neat and tidy and ready to accept guests. 
• Follow all relevant health department rules/regulations and all customer service guidelines. 

What Makes You a Great Fit

• Previous experience developing similar functions in other hotel chains, or related industries will be highly valuable.
• Vocational training on hospitality/F&B. 
• Fluency in French and High level of English.
• Working knowledge of various computer software programs (Microsoft Office, POS, etc).
• Customer service focus.
• Active listening and effective communication skills. 
• Focus on detail. 
• Sales oriented. 
• Ability to work on your own and as part of a team. 

Relevant work experience or interest areas: Food & Beverage Manager/ F&B Supervisor/ Banqueting Manager/ Restaurant Manager/ Hospitality Team Leader (m/f/d)