F&B Allround including Store Keeper tasks (f/m/d) - NH Collection Brussels City Centre

Come in this NH Collection team!

As an F&B Allround you will be responsible for taking orders and delivering food and beverages to our customers providing an excellent overall guest experience. 

Beyond the ordinary: Your Benefits at NH Collection

• Minor Hotels University Northern Europe: excellent training & (international) development opportunities.
• Meal vouchers at 10€ per working day
• Welcome at work programme: feel like a guest and enjoy a free night in your hotel
• Staff Party once a year together with all Minor Hotels colleagues from Belgium
• Excellent career opportunities: all employees of Minor Hotels are given priority on internal vacancies worldwide!
• Explore the Minor Hotels brands and enjoy our hotels world-wide with our special employee rate.
• Invite your friends and family for city trips in all our hotels worldwide and receive 30% discount on our restaurants and bars! They can also book their next city trip with your Friends & Family code.
• Enjoy specials discounts on a variety of (web) shops and leisure activities on our employee benefits portal.

Your Day-to-Day at NH Collection

• Provide excellent customer service that promotes satisfaction.
• Welcome and acknowledge all guests according to company standards.
• Maintain direct and frequent contact with guests, especially during key moments of their stay such as breakfast, lunch, dinner, events, and meetings (banqueting, coffee breaks, etc.).
• Demonstrate excellent knowledge of frequent guests, paying attention to their preferences.
• Be aware of and actively promote the different products and services available at the hotel’s restaurant.
• Review daily specials and menu changes with the F&B team.
• Handle restaurant reservations.
• Effectively communicate with kitchen staff to ensure orders are accurate and delivered promptly.
• Carry out the set-up and cleaning of restaurant tables and meeting rooms as required.
• Follow processes and procedures related to product set-ups, quality, and service according to brand standards.
• Deliver checks and collect bill payments using the point-of-sale system, including handling cash and processing cards.
• Identify opportunities to increase F&B revenue through upselling.
• Ensure all F&B outlets are clean, neat, tidy, and ready to receive guests.
• Follow all relevant health and safety regulations and customer service guidelines.
• Receive deliveries and verify that items correspond to orders in terms of quantity and condition.
• Ensure all delivered goods meet quality standards before acceptance.
• Store all products correctly and promptly in designated storage areas (e.g., dry storage, refrigeration, freezer), following food safety and hygiene standards.
• Respect stock rotation principles (FIFO) when placing goods in storage.
• Maintain cleanliness and organization of storage areas at all times.

Excellence begins with you – Your qualities

• Previous experience developing similar functions in other hotel chains, or related industries will be highly valuable.
• Vocational training on hospitality/F&B. 
• Fluency in French and High level of English.
• Working knowledge of various computer software programs (Microsoft Office, POS, etc).
• Customer service focus.
• Active listening and effective communication skills. 
• Focus on detail. 
• Sales oriented. 
• Ability to work on your own and as part of a team. 

Relevant work experience or interest areas: Food & Beverage Manager/ F&B Supervisor/ Banqueting Manager/ Restaurant Manager/ Hospitality Team Leader (m/f/d)