Internship - Deputy Hotel Manager (m/f/d) - nhow Brussels

What's in it for you (spoiler: a lot!)

In this position you are working for Minor Hotels, a professional international hotel chain with a dynamic and friendly vibe.
We understand that people make the difference, and this is conveyed in our excellent working conditions:

• Welcome @ work programme: enjoy a free night stay and experience the hotel as a guest

• For students outside Belgium a compensation of €750 net per month. 

• Free online & offline training organized by our own University.   

• Employee rates starting from € 36 in all our hotels worldwide, 30% discount in the F&B outlets, and Friends & Family discount up to 25%. Various discounts in (web)shops. 

• Holiday parties.  

• The opportunity to grow within our company worldwide after graduation.

What part will you play in creating the unforgettable?

• Gain a comprehensive insight into the key duties and responsibilities of a Deputy Hotel Manager.
• Confidently step into the role of Duty Manager, equipped to manage complex operational challenges with independence and professionalism.
• Develop a solid understanding of the commercial and financial dimensions of hotel management, enabling you to actively contribute to strategic decisions.

1. Operational Management and Leadership

Daily Supervision:

• Monitor operational departments (Front Office, Housekeeping, F&B, M&E, ...) and ensure service standards are met.
• Learn how daily meetings with various teams are conducted and how to plan the day effectively.
• Act as a point of contact for department heads and provide support with operational challenges.

Guest Relations:

• Welcome VIPs and manage their stay.
• Personally handle complex guest complaints and ensure satisfactory resolution.
• Collect and analyze guest feedback (online reviews, surveys) to continuously improve service.

2. Finance and Business Analysis

Financial Reports:

• Understand daily, weekly, and monthly revenue reports.
• Learn how occupancy rates and Revenue Per Available Room (RevPAR) are analyzed.

Business Management:

• Participate in revenue management and pricing strategy meetings.
• Analyze competition and trends in the local Brussels market.
• Develop business concepts in collaboration with marketing and sales managers.

3. Quality and Safety

Quality Assurance:

• Conduct quality checks in all hotel areas (rooms, public spaces, restaurant).
• Ensure nhow standards and the hotel's visual presentation are consistent.

Safety and Compliance:

• Learn and monitor compliance with safety procedures and emergency protocols.
• Participate in managing unexpected situations and crises (e.g., technical failures).

What makes you the perfect fit for this bold journey?

• Flexible and easily adapts to varying schedules and unexpected situations.
• Bilingual (FR/EN); proficiency in multiple languages is a plus. Dutch is an asset.
• Autonomous and capable of taking initiative.
• Comfortable with IT tools and hotel management systems.
• Well-groomed and professionally presented.
• A true 'hospitality artist' with a passion for customer service and the unique nhow experience.