Internship Front Office - (m/f/d) nhow Brussels

What's in it for you (spoiler: a lot!)

In this position you are working for Minor Hotels, a professional international hotel chain with a dynamic and friendly vibe.
We understand that people make the difference, and this is conveyed in our excellent working conditions:

• Welcome @ work programme: enjoy a free night stay and experience the hotel as a guest

• For students outside Belgium a compensation of €750 net per month. 

• Free online & offline training organized by our own University.   

• Employee rates starting from € 36 in all our hotels worldwide, 30% discount in the F&B outlets, and Friends & Family discount up to 25%. Various discounts in (web)shops. 

• Holiday parties.  

• The opportunity to grow within our company worldwide after graduation.

What part will you play in creating the unforgettable?

As a Front Office Intern, you are one of the most important representatives of the hotel. 

• Welcome guests warmly and ensure they feel comfortable and valued from arrival to departure.
• Independently handle check-ins and check-outs, including all necessary administrative procedures.
• Maintain ongoing communication with guests, answering questions and offering helpful information.
• Provide guests with recommendations and details about the local area, attractions, and services.
• Learn and apply upselling techniques to promote hotel services and upgrades.
• Assist in handling guest complaints professionally and empathetically, aiming for quick resolution.
• Create a positive team atmosphere by collaborating with colleagues and contributing to a friendly work environment.
• Answer incoming phone calls and direct them appropriately within the hotel.
• Respond to guest emails promptly and professionally, ensuring clear and helpful communication.
• Coordinate with the Food & Beverage and Housekeeping departments to ensure smooth guest service and room readiness.

What makes you the perfect fit for this bold journey?

• Flexible and easily adapts to varying schedules and unexpected situations.
• Available for minimum 3 months 
• You speak fluently English & French
• Autonomous and capable of taking initiative.
• Comfortable with IT tools and hotel management systems.
• Well-groomed and professionally presented.
• A true 'hospitality artist' with a passion for customer service and the unique nhow experience.