Front Office Trainee - Anantara New York Palace Budapest

What will you do?

As Front Office Trainee, you will get hands-on insight into the department's daily operations and your main tasks/responsibilities will be the following:

• Welcoming guests and assisting with check-in and check-out.
• Learning and applying Anantara’s service standards.
• Handling payments and billing with care.
• Managing guest complaints and finding solutions.
• Exploring different Front Office roles: reception, guest relations, concierge, and call center.
• Supporting the Front Office Manager and Supervisors.
• Completing daily administrative tasks.
• Understanding the ‘Guest Experience Journey’ and how to create memorable stays.

What are we looking for?

• Fluent English, other language is a plus.
• Hungarian language is a big advantage.
• Enthusiasm and motivation.
• Proactive, dedicated and hard working personality.
• Eager to learn and develop.
• Good communication and organization skills.
• Nice, guest-oriented and friendly personality.

Why choose us?

• Access to a wide range of training programmes to enhance your skills.
• Daily staff lunch or dinner during your shift.
• Uniform provided.
• Employee rates in all our hotels worldwide, discount in our F&B outlets and (web)shops.