IT Support Analyst - Central Services - Buenos Aires, Argentina

What will be your mission?

As an IT Support Analyst, you will be responsible for providing comprehensive and timely support to users in the region, attending to incidents and first-level IT requirements. Ensure compliance with corporate standards of technology and computer security, guaranteeing operational continuity, information protection and the correct management of the hotel's infrastructure, networks and systems.

What will you do?

• Resolve incidents and user requirements, acting as the first point of contact.
• Install, configure, and maintain hardware and software.
• Manage user ABM.
• Perform troubleshooting of networks, servers and devices.
• Maintain updates, antivirus, and patches.
• Manage backups, NAS, and Windows servers.
• Maintain up-to-date technical documentation.
• Coordinate with other departments to ensure operational continuity.
• Ensure compliance with security regulations and corporate policies.

What are we looking for?

• At least 2 years of experience in similar positions.
• First level support expertise: hardware, software, ABM, and incident resolution.
• Experience in infrastructure, networks, structured cabling, topologies and troubleshooting.
• Experience with Windows 10/11, Office 365, SharePoint, and Teams.
• Windows Server 2012/2016 administration, NAS and backup management.
• Management of Wireless, Access Points, IP PBX and CCTV networks.
• Technical knowledge of English (reading and documentation).
• Having completed or ongoing studies in Computer Engineering, Systems or related careers will be valued.
• Vocation for service and high user orientation.
• Availability for passive guards.
• Solid knowledge in infrastructure, computer security and systems administration.
• Management of ticketing tools.

The following will be a plus:

• Experience in Hospitality & Tourism.
• Management of PMS (Opera, SAP, Micros).
• Technology courses or certifications (Microsoft, Cisco, ITIL).

Why choose us?

At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:

• Worldwide experience – diversity of 150 different nationalities.
• Career development opportunities full of national and international challenges.
• Wide range of training programmes to enhance your skills.
• Wellbeing initiatives, including flexible working conditions.
• Team member recognition programmes, including Memorable Dates.
• Ability to make a difference through our sustainability programme and volunteering initiatives.
• Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.