Maitre (M/F) - NH Dona Inês Coimbra

What will be your mission?

As Maitre, you will be responsible for managing and organizing the activities and services of a hotel F&B outlet (restaurant, lounge, room service, etc.) in the hotel's continuing effort of delivering outstanding guest service and financial profitability. 

What will you do?

• Manage your team, promoting their development – set goals, give feedback, and evaluate performance
• Direct and guide all work in the section and organize shifts;
• Prepare the work schedule, taking into account service needs and applicable legal provisions; 
• Establish, in agreement with management, the quantities of tableware necessary for efficient service, considering normal traffic and the class of meals to be served;
• Check that these items are available by conducting periodic inventories; 
• Monitors or checks the cleaning of the rooms, ensuring perfect hygiene and tidiness;
• Arranges for the regular cleaning of work utensils, the setting of tables for meals, and display furniture;
• Provides instructions on the composition of dishes and the efficient execution of services;
• Accompanies customers and shows them to their tables, taking orders;
• Monitors meal service, supervising service and ensuring standards are met;
• Receives customer opinions and suggestions, complaints, and special requests, forwards them, and resolves them whenever possible; 
• Collaborate with the head chefs and pastry chefs in preparing meal menus and restaurant lists, as well as suggestions for banquets and other services, taking into account the tastes or preferences of the clientele and the technical possibilities of the equipment and staff available;

• May be responsible for wine service;
• Organizes staff duties and tasks, assigns shifts, authorizes vacations, identifies recruitment needs;
• Participates in staff recruitment and selection;
• Regularizes all payroll items monthly in the Milénio attendance system;
• Supervises the installation/setup of events, ensuring compliance with customer/commercial/group coordination requirements;
• Check customer services, both in the development of events, conferences, and related catering within your area of responsibility, as well as during breakfast, bar, and restaurant events, setting the pace of this service (starters, change, etc.);
• Supervise the dismantling of tables used in events, banquets, congresses, and catering events under your responsibility;
• Perform daily billing for events, banquets, and restaurant and bar consumption, entering the necessary information into the NH Hotel Group management systems (number of guests, price per dinner, drinks, etc.), and performing stocktaking or closing the restaurant and bar cash register;
• Welcome customers and provide advice on the menu and different products; collect and forward orders;

• Check the hotel restaurant's wine cellar, identifying beverage requirements (spirits, wines, etc.) based on existing actions, events, or activities to be developed at the hotel, making the necessary requests to national or local distributors as defined by the F&B department in each case;
• Define and propose to the Hotel Management the prices of beverages available to customers in the restaurant and bar;
• Analyze the costs of hiring extra staff for banquets, events, etc., and for the wine cellar;
• Assume responsibility for the environmental management assigned to you, taking care to familiarize yourself with the NH Hotels environmental management system and proactively participate in improvement actions and suggestions. 

What are we looking for?

• At least 2-3 years’ of F&B supervisory experience developing similar functions in other hotel chains or related industries.
• Vocational training on hospitality/F&B. 
• Fluency in local language is a must and knowledge of English is highly valuable.  
• Working knowledge of various computer software programs (Microsoft Office,TMS, etc) and POS system.  
• Results driven and focus on detail.
• Outstanding organizational and leadership skills.
• High level of commercial awareness and sales capabilities.
• Interpersonal and communication skills.
• Ability to recognize and resolve problems efficiently.

Why choose us?

At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:

• Worldwide experience – diversity of 150 different nationalities.
• Career development opportunities full of national and international challenges. 
• Wide range of training programmes to enhance your skills. 
• Wellbeing initiatives, including flexible working conditions.
• Team member recognition programmes, including Memorable Dates.
• Ability to make a difference through our sustainability programme and volunteering initiatives.
• Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.