Concierge & Guest Relations Agent - Full-Time - NH Collection Copenhagen

NH collection Copenhagen  is a five-star hotel bringing together premium facilities, inspiring design and personalized service. The characteristic property, known locally by the name Ørkenfortet, stands as an architectural landmark at Knippelsbro and marks the entrance to Christianshavn and Amager districts. The visible location on Torvegade and the distinctive look of the building makes it almost impossible not to spot the hotel when you pass by. The hotel has 394 warm and elegant rooms, bar &restaurant plus our newly opened ROOF Bar & Lounge. Furthermore the hotel has 940 square meters of meeting space. The hotel is set to become a leader in sustainability. Would you like to join our amazing team? We are looking for a full time Concierge & Guest Relations Agent.

Beyond the ordinary: Your Benefits at NH Collection

• A workplace that values creativity, teamwork, and professional growth.
• A supportive company culture where your ideas matter.
• University: excellent training & (international) development opportunities.
• Excellent career opportunities: all employees of Minor Hotels are given priority on internal vacancies worldwide!
• Explore the Minor Hotel brands and enjoy our hotels world-wide with our special employee rate.
• Invite your friends and family for city trips in all our hotels worldwide and receive 30% discount on our restaurants and bars! They can also book their next city trip with you Friends & Family code.

Your Day-to-Day at NH Collection

As a Concierge & Guest Relations Agent you have a natural "drive" to engage with people and to exceed expectations. Your personality is characterized by your spontaneity, your open attitude, and your eye for detail. Your main responsibility is to ensure an 'extraordinary' experience by establishing contact prior to their arrival, maintaining contact during their stay, and doing a proper follow-up just to make sure that we are aware of all the opportunities to enhance our service. As the Guest Relations Agent of NH Collection Copenhagen, you are aware of all the tourist attractions, the hidden treasures of the city, and the culinary hotspots, and you are eager to tell your personal experiences about your city. In addition, you are the point of contact in case of complaints and you are responsible for all correspondence on online review websites. Furthermore, you ensure that the Quality Standards of the NH Hotel Collection brand are complied with throughout the hotel. 

Excellence begins with you – Your qualities

• Naturally warm, outgoing, and approachable personality
• Genuine passion for hospitality and guest service with high attention to detail
• Strong emotional intelligence and empathy and ability to remain calm and professional under pressure
• Positive attitude and solution-oriented mindset, taking pride in exceeding guest expectations
• Ability to manage multiple guest requests simultaneously while maintaining attention to detail

• Ability to personalize guest experiences and to anticipate guest needs before they are expressed
• Experience handling VIP, luxury, and high-profile guests
• Strong problem-solving and complaint-resolution abilities, and confidence in making thoughtful service recovery decisions
• Understanding of luxury hospitality standards with previous experience in similar role.
• Ability to create memorable moments and emotional connections with international  guests

• You are energetic and spontaneous
• You have a genuine interest in people and cultures.
• You are a team player and are flexible to work a variety of early and late shifts.
• Exceptional communication and interpersonal skills in Danish, English + additional language skills are a significant advantage