Accommodation Assistant - Anantara The Marker Dublin

General Responsibilities

• As a member of LHW (Leading Hotels of the World), you are responsible for maintaining the standards as set by LQA (Leading Quality Assurance) and applying the Anantara Brand.
• To ensure the highest hotel standards of luxury and quality are delivered consistently to our guests.
• To have an understanding of the Hotel’s Vision & Mission statement is communicated to the team
• To comply with Anantara The Marker Dublin Hotel competencies and positive behaviours
• To ensure that areas of responsibility are clean and well maintained and cleaning checklists are adhered to.
• To report defective materials and equipment to the appropriate Departments.
• To ensure that personal objectives are set and achieved on a yearly basis.
• To ensure a consistently high level of security is well maintained throughout the Hotel.
• To have strong product knowledge of all areas of the hotel.
• To comply with the hotels cash handling procedure.
• To anticipate guests needs and ensure that service is provided to the level they require and beyond their expectations

Flexibility

• To accept a flexible work schedule necessary for uninterrupted service to Hotel guests and to maintain flexibility within teams
• To be available to carry out the duties in all areas of Accommodation department – bedrooms, front of house, turn down
• To provide support where necessary in other areas of the Hotel.
• To give full cooperation to any colleague or guest requiring assistance in a prompt caring, helpful manner and to be flexible in assisting around the Hotel in response to business and guest needs

Specific Duties

• To carry out all duties in line with departmental Standards Manual (Leading Quality Assurance). Please see attached LQA document.
• To have a thorough knowledge and understanding of all standards of performance and delivery within the accommodation department
• To make king and double size beds
• To provide turn down service when required
• To service public areas when required
• To adhere to the environmental policy of the hotel
• To hoover corridors at the end of a shift
• To ensure that the trolley used has been fully stocked and is clean for the next day
• To ensure that the recycling programme is enforced and used on a daily basis

For Public Areas

• To clean the public areas and maintain them at all times
• To clean and check public restrooms on an hourly basis
• To keep the lifts clean at all times
• To ensure safety when cleaning by using the caution signs
• To service bedrooms when required
• To help out in other areas when required
• Provide a channel for communication within the hotel to effectively deal with all telephone and email enquiries in a professional and courteous manner
• To be fully aware of any menu updates, hotel promotions, corporate promotions or special
• To be knowledgeable and informed about the introduction of products.
• To carry out cleaning as required.
• To liaise with other departments to ensure that all guest requests are attended to efficiently.