Assistant Night Manager - Anantara The Marker Dublin

Management responsibilities

• To ensure the hotel achieves the Leading Hotels of the World Quality Assurance targets and that the highest standards of luxury and quality are delivered consistently to our guests.
• To deliver excellent care to our guests.
• To carry out departmental audits to ensure LHQA is achieved by all team members.
• To ensure that the Hotel’s Vision & Mission statement is communicated to the team.
• To ensure that areas of responsibility are clean and well maintained.
• To ensure that the ambience in departments (lights, music and temperature) are controlled.
• To report defective materials and equipment to the appropriate departments.
• Ensure that all new initiatives are implemented in the agreed time frame.
• To attend meetings as required.
• To ensure that night porter/cleaners have successfully completed their daily tasks.
• To ensure that the team members are trained in any new tasks.
• To ensure there is always management presence in all departments.
• To ensure a consistently high level of security is well maintained throughout the Hotel.
• To ensure guest feedback is acted upon in a timely manner ensuring the relevant people are informed and that all necessary action is taken to prevent re occurrences.
• To ensure departmental sales are achieved in line with the hotel budget.
• To accept a flexible work schedule necessary for uninterrupted service to Hotel guests and to maintain flexibility within teams.
• To provide support where necessary in other areas of the Hotel.
• To deputise for the Night Manager in their absence and take responsibility of the operation of the hotel during night.
• To comply with the hotels cash handling procedures and ensure that all team members are trained accordingly.
• To complete Full Night Audit efficiently.
• To reconcile the cash on daily basis for the whole departments.
• To conduct daily briefings for the morning shift.
• To direct and oversee all hotel operations during the night shift to ensure guest satisfaction and safety.
• To occasionally assist guests with their luggage, be a point of contact for our guests, valet park guests’ cars and other responsibilities to ensure all requirements are met during our guests stay.
• To prepare, print and distribute reports to all departments.
• To be aware and able to enforce all fire-life-safety procedures.
• To remain current in all updates with regards to new procedures and training.
• To report any suspicious persons, activities and/or hazardous conditions to the Security department and the Front Office Manager.
• To ensure to always maintain Hotel property and guest safety.
• To carry out tasks as acting Night Manager in absence of Night Manager.
• Conduct thorough evaluations of existing SOPs to identify areas of improvement, clarity, and compliance with regulations.
• Update and revise SOPs based on feedback, best practice, and changes in operational procedures or regulatory requirements.

People

• To appraise all team members in accordance with the agreed appraisal procedure.
• To ensure that all team members comply with the employee handbook.
• To ensure departmental daily briefings are carried out at relevant times.
• To chair monthly departmental meetings and ensure team members attend General Team Meetings and ECCM when required.
• To ensure that all team members adhere to the hotel’s grooming procedures.
• To assist in training all team members for them to have a full knowledge and understanding of the Leading Hotels of the World Quality Assurance targets and that the highest standards quality are delivered consistently to our guests.
• Work closely with own and other departments to ensure seamless service and communication.

Leadership Competencies

• Self-motivated and sets a positive example for employees by their attitude and performance.
• Demonstrates high levels of energy, enthusiasm and professionalism.
• Encourages the team towards Hotel and individual objectives and aims.
• Shows concern for their team members and interacts with them in a positive manner.
• Provides a great work environment and treating each other with dignity and respect and embracing diversity (TEAM).
• Demonstrates strong leadership skills and regularly shows an ability to adjust their approach to deal with different people and situations.
• Communicates in a structured and effective manner with their team.
• Builds and sustains effective relationships with employees and customers.
• Motivates, inspires and empowers others to improved performance.
• Fully knowledgeable and complaint with the leading Hotels of the World LQA program.