Front Office Supervisor - Anantara The Marker Dublin

What do we have to offer you:

• Competitive Salary
• Premium rates for Sunday work
• Career Progression
• Refer a Friend program - €500 bonus for a referral of your friend or acquaintance for a vacancy in Anantara The Marker Dublin Hotel or another hotel of MInor Holes.
• Excellent Room Employee Rates in over 350 Minor Hotels properties worldwide
• Access to the eLearning platform
• Increased holiday entitlement for long service employees
• Meals whilst on duty in our employee restaurant
• Employee Recognition Awards
• Employee Assistance Program - mental health and wellbeing support 
• Complimentary provision and laundry of uniforms

Specific Duties

• To liaise with BOA to ensure tasks are done in a timely manner.
• To take ownership of BOA tasks during BOA's absence.
• To assist MOD with guest satisfaction and recovery.
• To implement and maintain customer recognition/service program, communicating, and ensuring the process.
• To maintain front-of-house presence by greeting, interacting, and building relationships with guests, clients, and team members.
• To familiarise and act upon the daily, monthly and yearly KPIs such as detailed through BI.
• To assist in handling complaints, settling disputes, resolving grievances and conflicts, or otherwise negotiating with others.
• To supervise same-day (up)selling procedures to maximize room revenue and property occupancy.
• To prepare, implement, review and training of SOP's and standards.

Management responsibilities

• To ensure the hotel achieves the Leading Hotels of the World Quality Assurance targets and that the highest standards of luxury and quality are delivered consistently to our guests.
• To deliver excellent care to our guests
• To carry out departmental audits to ensure LHQA is achieved by all team members.
• To ensure that the Hotel’s Vision & Mission statement is communicated to the team
• To ensure that areas of responsibility are clean and well-maintained. 
• To ensure that the ambience in departments (lights, music and temperature) are controlled.
• To report defective materials and equipment to the appropriate departments.
• To ensure that all new initiatives are implemented in the agreed time frame.
• To ensure that personal objectives are set and achieved on a yearly basis.
• To attend meetings as required.
• To ensure there is management presence in all departments at all times.
• To ensure a consistently high level of security is well maintained throughout the Hotel.
• To ensure guest feedback is acted upon in a timely manner ensuring the relevant people are informed and that all necessary action is taken to prevent reoccurrences.
• To monitor all purchasing and costs in the department and to ensure that spend is in line with budgets and in line with purchasing procedures
• To ensure departmental sales are achieved in line with the hotel budget
• To accept a flexible work schedule necessary for uninterrupted service to Hotel guests and to maintain flexibility within teams.
• To provide support where necessary in other areas of the Hotel.
• To comply with the hotel's cash handling procedures and ensure that all team members are trained accordingly.
• To drive business results through revenue growth and cost savings efficiency.

Leadership Competencies

• Self-motivated and sets a positive example for employees by their attitude and performance
• Demonstrates high levels of energy, enthusiasm and professionalism
• Encourages the team towards Hotel and individual objectives and aims
• Shows concern for their team members and interacts with them in a positive manner 
• Provides a great work environment and treating each other with dignity and respect and embracing diversity (TEAM)
• Demonstrates strong leadership skills and regularly shows an ability to adjust their approach to deal with different people and situations
• Communicates in a structured and effective manner with their team
• Builds and sustains effective relationships with employees and customers
• Motivates, inspires and empowers others to improve performance
• Fully knowledgeable and compliant with the Leading Hotels of the World LQA program.

The above list is not exhaustive and may be added to in the future

References:

All employment offers are made subject to us receiving two satisfactory references, which could be:

• A corporate email and/or phone number or
• A letter in a headed paper signed by the manager / HR

We will not ask for reference details until you reach the interview stage