Head Concierge - Anantara the Marker Dublin Hotel

Join Anantara Hotels and Resorts if you are passionate about a career that offers authentic luxury in some of the world's most unique and exciting locations.

You'll have the opportunity to work in locations that range from the buzz of Bangkok to the expanse of the Arabian desert, the sparkling Indian Ocean, or the cultural heritage of Europe.

You will also be part of a team that embraces the modern character of each destination, while upholding world-class operational standards and delivering a uniquely personal service to every guest.

Anantara The Marker Dublin Hotel is a sleek, contemporary landmark inspired by the elements and overlooking the waterfront of Grand Canal Square. This luxury hotel in Dublin is in an ideal position for exploring the city’s main tourist attractions and its main business and financial district. It is conveniently close to the IFSC and the Convention Centre Dublin.

Part of the regenerated Docklands that exemplify the city’s cosmopolitan future, the hotel is ideal for both business and leisure guests. The area is home to tech and finance giants, chic restaurants and world-class theatres.

The hotel is close to the National Museum, the Science Museum, the National Gallery, the Bord Gáis Energy Theatre, the 3Arena and the Aviva Stadium. Additionally, it is within walking distance of College Green plaza and the Grafton Street shopping hub.

The restaurant showcases the best of modern Irish cuisine, while the rooftop bar & terrace draws crowds from across the city with its 360˚ views of the mountains and sea. Hide away in the cocoon spa with award-winning treatments, an indoor pool and extensive wet facilities, named Dublin Spa of the Year by Irish Tatler.

At Anantara the Marker Dublin hotel we are looking for an experienced Head Concierge to lead and manage the concierge team, including hiring, training, and supervising all team members, to ensure a high level of professionalism, efficiency, and guest satisfaction.

You will coordinate guest requests and inquiries, including restaurant reservations, transportation arrangements, sightseeing tours, and special event planning, providing personalized recommendations and assistance to enhance the guest experience.

You will work with the hotel’s designated suppliers in line with, the hotel agreed SOP’s and procedures

You will ensure the hotel achieves the Leading Hotels of the World Quality assurance targets and that the highest standards of luxury and quality are delivered consistently to our guests through LQA standards.

You will ensure guest feedback is acted upon in a timely manner ensuring the relevant people are informed and that all necessary action is taken to prevent reoccurrences;

This is a flexible work schedule over 7 days and shifts necessary for uninterrupted service to Hotel guests  

You will consistently deliver an outstanding luxury concierge experience to all guests;

You will work with and support the guest services team to deliver LQA standards;

You will  have great organisation and English communication skills;

You will be the key point of contact for guests for enquires and leisure bookings such as restaurants and tours, and provide guests with information about attractions, facilities, services and activities in and outside of the property;

You will communicate any special request from guests to the respective department and note guest reservations on PMS,  and coordinate with respective departments and ensure special requests from guests are met;

You will  offer all guests assistance with Valet Parking and provide luggage assistance;

You will  provide support to the reception team by answering telephones and light reception duties such as check-in and check-out when required;

You will work and support the Front of House Management team to complete all guest-related tasks and respond to guest queries;  and  communicate with all departments about any special activities and events taking place in the city;.

You will also provide support where necessary in other areas of the Hotel.

Must currently have the right to work in Ireland and be a member of Les Clefs d'Or

Are you looking for a new challenge? Apply now!

Minor Hotels Europe & Americas is committed to fostering an inclusive workplace where all team members are valued and supported equitably. We promote equal opportunities and embrace diversity in all its forms. We warmly welcome everyone.