Reservations Agent - Anantara The Marker Dublin

Join Anantara Hotels and Resorts if you are passionate about a career that offers authentic luxury in some of the world's most unique and exciting locations.

You'll have the opportunity to work in locations that range from the buzz of Bangkok to the expanse of the Arabian desert, the sparkling Indian Ocean, or the cultural heritage of Europe.

You will also be part of a team that embraces the modern character of each destination, while upholding world-class operational standards and delivering a uniquely personal service to every guest.

This is a superb opportunity to join the hotel team of Anantara The Marker Dublin Hotel Reservations team as Reservations Agent.

Anantara The Marker Dublin Hotel is a Leading Hotel of the World, offering all the experiential luxury Anantara Hotels & Resorts is renowned for, and it is imperative that the candidate must have the ability to deliver a high level of service in a confident and professional manner.

What do we have to offer you?

• Competitive Salary
• Premium rates for Sunday work
• Career Progression
• Excellent Room Employee Rates in over 350 Minor Hotels properties worldwide
• Access to a variety of learning and development opportunities
• Increased holiday entitlement for long-service employees
• Meals whilst on duty in our employee restaurant
• Employee Recognition Awards
• Employee Assistance Program - mental health and well-being support 
• Complimentary provision and laundry of uniforms
• Employee discounted rates (Spa, Food & Beverage outlets)

Specific Duties

• To carry out all duties in line with the departmental Standards Manual (Leading Quality Assurance). 
• To provide a channel for communication within the hotel to effectively deal with all telephone and email enquiries in a professional and courteous manner.
• To be fully aware of any menu updates, hotel promotions, corporate promotions or specials.
• To be knowledgeable and informed about the introduction of products.
• To carry out cleaning as required.
• To liaise with other departments to ensure that all guest requests are attended to efficiently.
• To input reservations into our PMS.
• To update our PMS with all 3rd Party and Guest Requests.
• To provide Guarantees and Payment Methods are attached to all bookings.
• To take reservation calls in line with LQA standards.
• To allocate guest preferences, VIPs, traces, etc.
• To upsell all aspects of the hotel.
• To issue confirmation letters.
• To ensure our 3rd Party websites are maintained to a 90%+ response score.
• To input group rooming lists & communicate with the events team for group information.
• To chase potential corporate guests and liaise information with the sales team.
• To check arrivals daily and extend the guest services to future guests.
• To manage the Marker Reservations email and respond in a timely manner.
• To deal with regular corporate bookers and maintain strong relationships.
• To check no-show charges on a daily basis and handle billing.
• To cross-check the online websites and open/close availability when required.
• To profile merging and Management.
• To communicate with reception, Spa, and restaurant regarding availability.
• To update the events log.
• To issue deposit invoices for individual travel agent reservations.
• To check commission invoices in line with the converted business.
• Knowledge of Thai culture will be valued 

References

All employment offers made are subject to a valid work permit and us receiving two satisfactory references, which could be:

• A corporate email and/or phone number or
• A letter in a headed paper signed by the manager / People & Culture.

We will not ask for reference details until you reach the interview stage.

Are you looking for a new challenge? Apply now!

Minor Hotels Europe & Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. We warmly welcome individuals from all backgrounds and abilities.