Switchboard Operator - Anantara The Marker Dublin 1

 

A luxury hospitality brand for modern travelers, Anantara connects guests to genuine places, people and stories through personal experiences and providing heartfelt hospitality in the world’s most exciting destinations. From pristine islands and tropical beaches to cosmopolitan cities, tranquil deserts and lush jungles, Anantara welcomes guests for journeys rich in discovery.
Anantara The Marker Dublin Hotel is a sleek, contemporary landmark inspired by the elements and overlooking the waterfront of Grand Canal Square. This luxury hotel in Dublin is in an ideal position for exploring the city’s main tourist attractions and its main business and financial district. It is conveniently close to the IFSC and the Convention Centre Dublin.

Part of the regenerated Docklands that exemplify the city’s cosmopolitan future, the hotel is ideal for both business and leisure guests. The area is home to tech and finance giants, chic restaurants and world-class theatres.
This is a superb opportunity to join the hotel team of Anantara The Marker Dublin Hotel Front Office Department as a Switchboard Operator.
Duties will include

•    To carry out all duties in line with departmental Standards Manual (Leading Quality Assurance).  
•    Provide a channel for communication within the hotel to effectively deal with all telephone and email enquiries in a professional and courteous manner
•    To be fully aware of any menu updates, hotel promotions, corporate promotions or specials
•    To liaise with other departments to ensure that all guest requests are attended to efficiently.
•    To answer guest queries in person, over the phone or via email
•    To assist with check in and out when needed.
•    To carry out cashiering duties as per the cash handling policies.
•    To process guest charges correctly as per the cashiering policy.
•    To redeem and load gift cards as per hotel policy.
•    Room allocations, room type balancing.
•    To create guest reservations on the PMS.
•    To liaise with other departments to ensure that all guest requests are attended to efficiently.

Must currently have the right to work in Ireland / EU full time
Prior hotel reception / front office experience in a luxury environment
Knowledge of Thai culture will be valued.
 

What do we have to offer you:

• Competitive Salary
• Premium rates for Sunday work
• Excellent Room Employee Rates in over 350 Minor Hotels properties worldwide
• Access to a variety of learning and development opportunities
• Increased holiday entitlement for long-service employees
• Meals whilst on duty in our employee restaurant
• Employee Assistance Program - mental health and well-being support 
• Complimentary provision and laundry of uniforms