Switchboard Operator - Anantara The Marker Dublin

 

This is a superb opportunity to join the hotel team of Anantara The Marker Dublin Hotel Front Office Department as a Switchboard Operator.

Anantara The Marker Dublin Hotel is a Leading Hotel of the World, offering all the experiential luxury Anantara Hotels & Resorts is renowned for, and it is imperative that the candidate must have the ability to deliver a high level of service in a confident and professional manner.

Specific Duties

• To carry out all duties in line with departmental Standards Manual (Leading Quality Assurance).
• Provide a channel for communication within the hotel to effectively deal with all telephone and email enquiries in a professional and courteous manner;
• To be fully aware of any menu updates, hotel promotions, corporate promotions or special ;
• To liaise with other departments to ensure that all guest requests are attended to efficiently.
• To assist guests with checking into and out of the hotel in a timely manner
• To answer guest queries in person, over the phone or via email
• To ensure that all guests requests are completed

What do we have to offer you:

• Competitive Salary
• Premium rates for Sunday work
• Excellent Room Employee Rates in over 350 Minor Hotels properties worldwide
• Access to a variety of learning and development opportunities
• Increased holiday entitlement for long-service employees
• Meals whilst on duty in our employee restaurant
• Employee Assistance Program - mental health and well-being support 
• Complimentary provision and laundry of uniforms

 General responsibilities:

• To ensure the hotel achieves the Leading Hotels of the World Quality Assurance targets and that the highest standards of luxury and quality are delivered consistently to our guests;
• To have an understanding of the Hotel’s Vision & Mission statement as communicated to the team;
• To ensure that areas of responsibility are clean and well maintained and cleaning checklists are adhered to;
• To be vigilant throughout the Hotel to promote security;
• To have strong product knowledge of all areas of the hotel;
• To accept a flexible work schedule necessary for uninterrupted service to Hotel guests and to maintain flexibility within teams;
• To comply with the hotel's cash handling procedure.

People:

• To attend appraisal reviews when requested by the Head of Department;
• To understand and comply with the hotel’s employee handbook;
• To attend departmental daily briefings;
• To attend monthly departmental meetings/ General Team Meetings, ECCM when required;
• To adhere to the hotel’s grooming procedures;
• To clock in and out of the Timepoint at the start and finish of each shift and for breaks; 
• To inform your manager if you did not receive your break entitlement.

The above list is not exhaustive and may be added to in the future.

References:

All employment offers made are subject to a valid work permit and us receiving two satisfactory references, which could be:

• A corporate email and/or phone number or
• A letter in a headed paper signed by the manager / HR.

We will not ask for reference details until you reach the interview stage.