Night Receptionist - Full-time - NH Collection Eindhoven Centre
Eindhoven, NL The Netherlands
As part of the front office team, you will be the first point of contact for our international guests from check-in to check-out.
Beyond the ordinary: Your Benefits at NH Collection
- Free online & offline training organized by our own University.
- End of year bonus (up to 100% of monthly gross salary) & refer-a-friend bonus (500 EUR).
- Employee rates starting from €36 in all our hotels worldwide, 30% discount in the F&B outlets, and Friends & Family discount up to 25%. Various discounts in (web)shops.
- Team building events, trips and holiday parties.
- The opportunity to grow within our company worldwide.
- Salary based on your experiences starting from Horeca CLA scale 5.
Your Day-to-Day at NH Collection
22:45 You arrive, in uniform, with a cup of coffee in the back office, your colleague from the evening shift does the handover, you note the action points.
23:00 You start with your checklist and are ready to provide a service with a heartfelt smile for the last guest to arrive.
00:00 You do the first security round through the hotel.
00:30 Between phone calls, you handle incoming emails and work your way through the first part of the checklist.
02:30 All Food & Beverage outlets are closed now, and you can start the preparations for the closing of the day.
03:30 After the End of Day closing you take a moment to have a meal followed by another security round.
05:00 A few guests are entering the lobby after a night out. You request them kindly but forcing not to wake other guest whilst going to their room.
06:00 You prepare the handover for the morning shift, start counting the cash register, and make sure all tasks are done.
06:45 The morning shift has arrived, and you attend the handover.
07:00 Time to go home!
Excellence begins with you – Your qualities
- Helping guests puts a big smile on your face. The ‘always a pleasure’ mentality is second nature for you, and you are happy go the extra mile for our guests;
- You know how to prioritize and keep your cool during busy moments;
- You are a ‘Natural Host’. Experience and a relevant education are useful, but is not the most important for us;
- You like to work during the night and you have a great sense of responsibility;
- You are interested in computers and enjoy learning new systems.
Are you looking for a new challenge? Apply now!