Night Receptionist - Full-time - NH Collection Eindhoven Centre
Eindhoven, NL The Netherlands
Are you passionate about hospitality and excellence? Join the NH Collection team and work in captivating hotels and resorts in authentic landmark buildings in key destinations across Europe, Latin America, the Middle East, Asia and now Greater China. You will create an eclectic-elegant atmosphere to offer our guests stays driven by extraordinary feelings, paying great attention to stimulating details to create memorable moments. Find your place at NH Collection and experience the joy of making guests feel unique in elegant spaces and rooms to unfold. You will provide them with outstanding service and personalised attention. You will be part of a brand that places extraordinary feelings at the heart of everything it does.
As part of the front office team, you will be the first point of contact for our international guests from check-in to check-out.
Beyond the ordinary: Your Benefits at NH Collection
- Free online & offline training organized by our own Minor Hotels University Northern Europe.
- End of year bonus (up to 100% of monthly gross salary) & refer-a-friend bonus (500 EUR).
- Employee rates starting from €36 in all our hotels worldwide, 30% discount in the F&B outlets, and Friends & Family discount up to 25%. Various discounts in (web)shops.
- Team building events, trips and holiday parties.
- The opportunity to grow within our company worldwide.
- Salary based on your experiences starting from Horeca CLA scale 5.
Your Day-to-Day at NH Collection
22:45 You arrive, in uniform, with a cup of coffee in the back office, your colleague from the evening shift does the handover, you note the action points.
23:00 You start with your checklist and are ready to provide a service with a heartfelt smile for the last guest to arrive.
00:00 You do the first security round through the hotel.
00:30 Between phone calls, you handle incoming emails and work your way through the first part of the checklist.
02:30 All Food & Beverage outlets are closed now, and you can start the preparations for the closing of the day.
03:30 After the End of Day closing you take a moment to have a meal followed by another security round.
05:00 A few guests are entering the lobby after a night out. You request them kindly but forcing not to wake other guest whilst going to their room.
06:00 You prepare the handover for the morning shift, start counting the cash register, and make sure all tasks are done.
06:45 The morning shift has arrived, and you attend the handover.
07:00 Time to go home!
Excellence begins with you – Your qualities
- Helping guests puts a big smile on your face. The ‘always a pleasure’ mentality is second nature for you, and you are happy go the extra mile for our guests;
- You know how to prioritize and keep your cool during busy moments;
- You are a ‘Natural Host’. Experience and a relevant education are useful, but is not the most important for us;
- You like to work during the night and you have a great sense of responsibility;
- You are interested in computers and enjoy learning new systems.
Are you looking for a new challenge? Apply now!
Are you looking for a new challenge? Apply now!
Minor Hotels Europe & Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. We warmly welcome individuals from all backgrounds and abilities.