Internship . Front-Office (M/F) - Tivoli Marina Vilamoura Algarve Resort

Our Hotel . Tivoli Marina Vilamoura Algarve Resort

Tivoli Marina Vilamoura Algarve Resort, in Portugal, is one of the most iconic 5-star resorts in the Algarve, delivering exceptional hospitality in one of the region’s most sought-after destinations. Ideally located between the vibrant Vilamoura Marina and a stunning beach, the resort offers the perfect setting to complete your internship. 

With elegant rooms and suites overlooking the marina or the ocean, a selection of restaurants and bars, including Purobeach, a luxurious Tivoli Spa, swimming pools, and extensive meeting and event facilities, including the renowned Centro de Congressos do Algarve, the resort provides a dynamic and inspiring environment in which to learn and grow professionally. This is the perfect hotel for you to complete your internship. 

What will you do?

As a Front Office Intern (M/F), you will have the opportunity to gain hands-on experience across several Front Office sections, Guest Relations, and Concierge. The internship may also include a cross-training experience in Housekeeping, providing a broader understanding of hotel operations and guest service excellence.

The program is designed to be flexible and can be tailored according to the student's interests and learning objectives, allowing exposure to different areas of the hotel while developing valuable hospitality skills. Throughout the internship, you will collaborate closely with the hotel team to ensure an exceptional guest experience, in line with the hotel's vision and values of customer satisfaction.

• Welcome and complete the check-in process for all guests and group arrivals in a timely and professional manner as well as complete the check-out process for departing guests and groups.  
• Manage room allocation in regards to guest characteristics (VIPs, traditional, new customers, etc.) with the correspondent department. 
• Handle if necessary, and ensure to keep the front office and management team fully informed of guest requests, inquiries, complaints and/or suggestions given by both guests and other departments. 
• Display a knowledge of all hotel products, services, price rates, available promotions and discount packages, as well as daily VIP and special events.  
• Be aware and communicate hotel services available (dry cleaning, restaurant reservations) and general safety information. 
• Maximize room occupancy at best rates (this includes closing sales and extranets if necessary). 
• Use up-selling techniques (promote the DISCOVERY loyalty program and Rewards, other destinations, food and beverages, hotel transportation and facilities). 
• Handle incoming guest room reservations. 
• Provide information to guests about the property and the surrounding area (museums, monuments), including special events, sights, restaurants, activities, etc. in the city. 
• Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. 
• Follow company brand standards. 
• Assist other departments, as necessary. 
• Inform and provide night services to guests (e.g. wake-up call). 
• Manage invoicing payments and cash operations during the night shift. 
• Run rounds, check for irregularities, shutdown windows, doors, etc. 

What are we looking for?

• Positive Attitude
• Sympathy
• Customer orientation
• Passion for service
• Professional attitude
• Time flexibility
• Willingness to learn and evolve                                                                                                                           
• Availability of 6 Months - From February/March - August/September 2027                                                                          
• English fluent and Portuguese is preferred (although is not an exclusion factor)
• Currently studying Hotel Management or related field
• EU passport and/or Swiss B Permit holder
• Working requirements: EU citizen or Permit VISA.

Why choose us?

At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:

• 6 months Internship plan adapted to you, your course and your goals, in order to put into practice the knowledge acquired side by side with our teams and our most experienced professionals
• Participation in a welcoming session “Corporate Onboarding” where you will get to know the company's Culture, Strategy and Values and understand firsthand the sense of commitment, pride and passion to be part of this group!
• Integration in a dynamic team, focused on a service of excellence
• 500€ (per Month) Internship Scholarship
• Integration into an International group with over 560 Hotels around the world with the possibility of starting a successful career at national and/or international level
• Special Staff and Family & Friends Rate -  in the several services-  
• Accommodation if applicable
• Free meals at the staff canteen
• Participation in Several  internal actions and in social and environmental responsibility projects
• Dismissal Day to Celebrate Anniversary
• Access to the e-learning training platform to enhance career development
• Free uniform and access to laundry room for uniform cleaning;
• Participation in various internal actions and in social and environmental responsibility projects;
  
  At Minor Hotels, our interns and our teams are our most valuable assets.
  Your passion, leadership, motivation, and dedication to providing excellent service are the keys to our success.
  
  Join us! This could be your opportunity to learn, apply your knowledge, and take the first steps toward a successful career in one of the largest international hospitality groups, with around 560 hotels and resorts worldwide.