Front Office Manager (f/m/d) - NH Geneva Airport

As Front Office Manager (f/m/d) you are in charge of managing front office functions and supervising staff on a daily basis. This role involves striving to continually improve guest and team member satisfaction and maximize the financial performance of the department.

Your Benefits at NH Hotels

• Free online & offline training programmes organized by our own University. 
• Welcome at work programme: feel like a guest and enjoy a free night in your hotel! 
• Excellent career growth opportunities within the company. 
• Employee rates starting from € 36 in all our hotels worldwide.
• 30% discount in the F&B outlets.
• Friends & Family discount up to 25%.
• Various discounts in (web)shops.  

Your Role at a Glance

• Provide an outstanding guest welcoming experience by demonstrating a commitment to service excellence and maintaining the front office and reception operational standards.
• Meet guests and customers when they arrive and ensure they are settled in their rooms.
• Maintain professional, open and honest communication to assist guests and make accurate bookings.
• Guide & support the team in providing outstanding guest welcoming and experiences.
• Ensure that all daily tasks are completed accurately and in a timely manner.
• Resolve & respond to guest complaints in a timely and professional manner. 
• Maintain accurate guest accounts and assist with daily reporting.
• Effectively manage team roster to meet budgets.
• Support Hotel Manager with recruitment.

What Makes You a Great Fit

• Minimum 2 years of experience at a supervisor level within a Hotel environment.
• Exceptional people management skills, with the ability to lead and motivate a diverse team.
• Excellent written and verbal communication skills in English and French.
• Exceptional customer service skills and an unwavering positive attitude.
• Understanding of Trust accounting.
• A passion for delivering exceptional, pro-active customer service.
• Availability to work a variety of shifts, including weekends and public holidays if required.