Capitan de meseros NH COLLECTION GDL PROVIDENCIA

What will be your mission?

As Banqueting Shift Leader, you will be in charge of overseeing all aspects of a banquet or events, including setting up the meeting rooms, food presentation and serving whilst focusing on detail and quality presentation and customer service.

What will you do?

• Coordinate daily operations, ensuring processes and procedures related to product configuration, quality and service meet brand standards.
• Assist in the organisation, coordination and allocation of restaurant staff activities, tasks and shifts.
• Oversee the performance of all F&B team members for all areas under their responsibility.
• Ensure that team members are aware of and offer the various products and services available in the hotel restaurant.
• Ensure that all information communicated by the hotel's internal commercial department is received and properly implemented by the F&B team.
• Supervise the set-up of the hotel rooms for the organisation of events.
• Maintain direct and frequent contact with guests to ensure guest expectations are met.
• Demonstrate excellent knowledge of frequent guests, paying attention to their preferences.
• Manage and monitor guest concerns and ensure customer satisfaction.
• Review and monitor the correct application of up-selling and cross-selling techniques within the F&B team.
• Contribute to the control of costs in all areas of responsibility.
• Ensure compliance with health, safety, security, hygiene and alcohol awareness standards.

What are we looking for?

• 2 to 3 years experience in F&B.
• Good knowledge of English.
• Availability to work afternoon/evening shift.
• Professional training in hotel management.
• Working knowledge of various software programs (Microsoft Office, TMS, etc.) and POS system.
• Service vocation.
• Communication and interpersonal skills.
• Results-oriented with the ambition to exceed customer expectations.
• Commercial initiative.
• Teamwork.
• Respectful and professional.

Why choose us?

At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:

• Worldwide experience – diversity of 150 different nationalities.
• Career development opportunities full of national and international challenges.
• Wide range of training programmes to enhance your skills.
• Wellbeing initiatives, including flexible working conditions.
• Team member recognition programmes, including Memorable Dates.
• Ability to make a difference through our sustainability programme and volunteering initiatives.
• Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.