Concierge - Hotel Adriatic Istria Croatia

Minor Hotels is a global hospitality group operating over 550 hotels, resorts and residences in 56 countries in Asia-Pacific, the Middle East, Africa, the Indian Ocean, Europe and the Americas. As a hotel owner, operator and investor, Minor Hotels fulfils the needs and desires of today’s global travellers through its diverse portfolio of eight hotel brands – Anantara, Avani, Elewana, NH, NH Collection, nhow, Oaks and Tivoli. As part of Minor Hotels, the region of Minor Hotels Europe & Americas is responsible for more than 350 properties in 30 countries and plans to grow across all segments, with a focus on its upper-upscale and luxury brands.

What will be your mission?

As a Concierge, you prioritize tasks to ensure optimal guest relations and remain available at all times to meet guest needs

What will you do?

• Act as the main link between the hotel and guests, facilitating requested services/information and promptly updating guests on outcomes
• Greet, escort, and inform guests, ensuring a warm welcome and responding to inquiries
• Initiate discreet contact with guests, assess satisfaction, offer assistance, receive compliments and complaints, resolve them professionally, and inform supervisors accordingly
• Possess detailed knowledge of hotel services, current offers, and local events
• Maintain comprehensive information on all facilities and services of interest to guests
• Manage promotional materials, treating every guest interaction as an opportunity to promote services
• Monitor and analyze service quality results through weekly and monthly reports and ensure continuous improvement
• Lead the team, train new members, oversee operations handled by the team, and manage revenue streams (transfers, bike rental, parking, etc.)
• Ensure that all services provided meet luxury standards

What are we looking for?

• Secondary, higher, or university degree – preferably in hospitality/tourism, economics, or marketing
• Previous experience in the same or similar roles in high-category hotels is an advantage

• Fluency in the local language and a high level of English are required

• Any additional language will be considered a plus
• High standard of personal presentation
• Excellent verbal and written communication skills
• Strong customer service skills, patience, and tact
• Independence and initiative in performing tasks and solving problems

Why choose us?

At Minor Hotels Europe & Americas, we are committed to creating exciting careers worldwide and meaningful cross-cultural experiences. Our journey is driven by the passion and dedication of our incredible teams, who also enjoy motivating and exclusive benefits such as:

• A global experience – a diverse workforce representing 150 different nationalities.
• Challenging national and international career development opportunities.
•  A wide range of training programs to enhance skills and competencies.
•  Wellbeing initiatives, including flexible working arrangements.
• Team member recognition programs, including memorable milestone celebrations.
• The opportunity to make a difference through our sustainability program and volunteering initiatives.
• Team member rates and promotions, offering discounted stays at our hotels worldwide and exclusive benefits through our corporate loyalty program.
• Provided accommodation or paid travel expenses for employees residing outside the workplace.

Are you looking for a new challenge? Apply now!

Minor Hotels Europe & Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. We warmly welcome individuals from all backgrounds and abilities.