Duty Manager (M/F) | Tivoli Carvoeiro Algarve Resort

What will be your mission?

As Duty Manager, you will act as a hotel ambassador and will be responsible for maximizing the experience and satisfaction of the hotel guests.

What will you do?

• Responsible for taking care of our guests and team members by coordinating all hotel operations.
• Main point of contact for any guest complaint.
• Main point of contact for events and groups in the hotel.
• In charge of daily operations when the Management Team is not in the hotel.
• Ensure that all team members are up to date with the current knowledge of all the hotel products and services.
• Monitor all arrivals, ensuring all guest requests are carried out smoothly and that all reservations are dealt with as efficiently as possible.
• In charge of directing all colleagues and guests in the hotel in case of an emergency.

What are we looking for?

• College degree in hotel management or related field.
•  Previous experience in Front Office.
• Strong communication skills.
• Familiar with Front Office Systems.
• Fluent in English both verbal and written.

Why choose us?

At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:

• Worldwide experience – diversity of 150 different nationalities.
• Career development opportunities full of national and international challenges. 
• Wide range of training programmes to enhance your skills. 
• Wellbeing initiatives, including flexible working conditions.
• Team member recognition programmes, including Memorable Dates.
• Ability to make a difference through our sustainability programme and volunteering initiatives.
• Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.
• Additional dismissal day to celebrate your anniversary.
• Health Insurance and Curative Medicine.
• Free access to the canteen.
• Protocols with local partners - access to discounts for employees.
• Credits awarded based on years of service to convert stays or meals at Minor, National and International Group hotels, resorts and restaurants.
• Free uniform and access to laundry room for uniform cleaning.
• Accommodation subject to availability.