Bellboy(M/F) | Tivoli Lagos Algarve Resort

What will be your mission?

As Bellboy/Bellgirl, you will be primarily responsible to greet and welcome all guests to the hotel and help them with their luggage on arrival. Make sure that the highest standards of hospitality and welcome are demonstrated at all times, and that all guest requests are dealt with in a prompt and courteous manner. 

What will you do?

• Greet and assist guests entering and leaving the hotel. 
• Create a straightforward, pleasant process by acting as an approachable contact person for guests. 
• Assist and provide luggage services for hotel guests (storage of luggage, delivery to rooms). 
• Keep an eye on unidentified luggage or objects in hotel premises, and gather lost items in case of claim by guests. 
• Be aware and communicate hotel services available and general safety information. 
• Be knowledgeable and communicate places of interest of the city, such restaurants, museums and monuments, providing directions, recommendations and reservation options. 
• Watch out for unsuitable/unwanted visitors at the hotel premises. 
• Act as support for both front office teams and guest relations. 
• Answer to complaints and suggestions from guests, if unable to solve oneself, forward to front office team. 

What are we looking for?

• Previous experience in hospitality would be preferred. 
• High school diploma or equivalent education. 
• Fluency in local language is a must and knowledge of English highly valuable. 
• Customer service focus.
• Communication skills.
• Ability to work independently and as part of a team. 
• Knowledgeable about the local area.
   

Why choose us?

At Minor Hotels Europe & Americas, we are committed to building exciting careers around the world and fostering intercultural experiences. Our journey is driven by the passion and dedication of our amazing teams, who also enjoy inspiring and exclusive benefits such as:

• Global experience – diversity of 150 different nationalities.
• Career development opportunities filled with national and international challenges.
• Wide range of training programs to enhance your skills.
• Well-being initiatives, including flexible working conditions.
• Team member recognition programs, including Memorable Dates.
• Opportunity to make a difference through our sustainability program and volunteering initiatives.
• Discounted rates and promotions for team members, offering special prices at our hotels worldwide and exclusive benefits through our corporate loyalty program.
• Integration into a dynamic team focused on service excellence.
• Competitive salary aligned with the role.
• Continuous training plan to support career development.
• Access to e-learning training platform.
• Possibility of functional mobility, nationally and/or internationally.
• Incentive and benefits plan.

Leisure:
• Special rates for employees, family, and friends across Minor Group services, nationally and internationally – accommodation, F&B, among others.
• Additional day off to celebrate your birthday.
• Service-based credits to redeem for stays or meals at Minor Group hotels, resorts, and restaurants, nationally and internationally.

Health & Well-being:
• Health insurance.
• Access to curative medicine.

General:
• Free access to staff canteen for employees and interns.
• Free uniform and laundry service for uniform cleaning.
• Participation in various internal initiatives and social/environmental responsibility projects.
• Partnerships with local businesses – employee discounts available.