NIGHT AUDITOR

What will be your mission?

As Night Auditor you will be responsible for the hotel's reception during the night and ensures the quality of services offered to customers.

What will you do?

• Balance the accounts from day shift.
• Manage front desk activity and handle guest check-ins and check-outs.
• Ensure customer satisfaction by scheduling wake-up-calls and other concierge activities according to guest preference.
• Handle customer requests and complaints and directing other employees or departments accordingly.
• Create invoices, bills and checks for vendors, employees and contractors.
• Manage and update all official documentation pertaining to the role.
• Ensure that all end-of-day activities have been successfully executed by employees in all departments.
• Answer calls and queries related to potential booking.

What are we looking for?

• Professional experience in similar roles.
• Knowledge of English and preference for another Foreign Language (fluent in spoken language).
• High School Diploma or Professional Course adapted to the role (preferred).
• Bachelor's or Degree in Hotel or Tourism Management (preferred).
• Good level of general culture and knowledge of the hotel's destination.
• Computer knowledge Microsoft Office, Internet, Database and specific applications for the area of accommodation / hospitality.
• Genuine smile.
• Good looking and sympathy.
• Customer orientation.
• Passion for service.
• Professional attitude.
• Teamwork.
• Autonomy and initiative.
• Time flexibility.
• Punctuality and attendance.
• Excellent organizational skills.

Why choose us?

At Minor Hotels Europe & Americas, we are committed to creating exciting careers around the world and fostering intercultural experiences. Our journey is driven by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:

• Global experience – diversity of over 150 different nationalities.
• Career development opportunities filled with national and international challenges.
• A wide range of training programs to enhance your skills.
• Well-being initiatives, including flexible working conditions.
• Team member recognition programs, including Memorable Dates.
• The chance to make a difference through our sustainability program and volunteering initiatives.
• Team member rates and promotions, offering discounted rates at our hotels worldwide and exclusive benefits through our corporate loyalty program.
• Integration into a dynamic team focused on service excellence.
• Competitive compensation aligned with the role.
• Ongoing training plan to support career development.
• Access to an e-learning training platform.
• Possibility of functional mobility, both nationally and internationally.
• Incentive and benefits plan.

Leisure:

• Special rates for employees, family, and friends across various Minor Group services, both nationally and internationally: accommodation, F&B, and more.
• Additional day off to celebrate your birthday.
• Credits awarded based on years of service, redeemable for stays or meals at Minor Group hotels, resorts, and restaurants, nationally and internationally.

Health and Well-being:

• Health insurance.
• Curative medicine.

General:

• Free access to the staff canteen for employees and interns.
• Free uniform and access to laundry services for uniform cleaning.
• Participation in various internal activities and social and environmental responsibility projects.
• Partnerships with local businesses – employee discounts available.