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Front Office Manager (M/F) - Tivoli Avenida Liberdade Lisboa Hotel

Date:  Jun 18, 2026
Location: 

Lisbon, PT Portugal

Department:  Front Office

 

Join Tivoli Hotels & Resorts, a unique eclectic brand that encompasses idyllic beaches, cosmopolitan locations, and luxurious destinations.

Immerse yourself in Tivoli’s philosophy and its long-lasting heritage, that stands out in mature and new emerging markets, from iconic destinations in Europe to Middle East, from Brazil to Greater China.

Embrace the timeless, dedicated and distinctive essence of Tivoli Hotels & Resorts. We believe in creating bene vivere experiences inspired by timeless hospitality, inviting our guests to live in the moment, encompassing extraordinary service, innovative contemporary F&B, while providing insider destination knowledge.

What will be your mission?

As Front Office Manager, you will demonstrate a strong commitment to service excellence, with the ability to lead and develop high-performing teams while delivering personalised guest experiences that exceed expectations. You will play a key role in ensuring a smooth and consistent guest journey, from arrival through departure, upholding the brand standards and service quality expected of a leading international luxury hospitality group.

What will you do?

  • Lead and inspire the Front Office team, promoting a culture of excellence, genuine hospitality and continuous improvement.
  • Ensure an exceptional arrival and departure experience for all guests, anticipating needs and creating memorable moments.
  • Ensure full compliance with the hotel’s operational standards, Leading Hotels of the World requirements and partner luxury programmes.
  • Promote a culture of recognition, continuous learning and professional development within the team.
  • Oversee all Front Office operations, including Reception, Concierge services and all processes related to the guest experience.
  • Monitor key performance indicators, guest satisfaction, service quality and departmental productivity.
  • Effectively manage guest complaints and service recovery opportunities, ensuring prompt and personalised solutions.
  • Ensure financial management of the department, including revenue control, operational audits and cash handling procedures.
  • Collaborate closely with other departments to deliver a seamless and consistent guest experience throughout the entire journey.
  • Actively participate in recruitment, onboarding, development and performance evaluation processes.
  • Promote a results-driven culture focused on operational excellence and both guest and employee satisfaction.

What are we looking for?

  • Minimum of 3 years’ experience in Front Office leadership roles within international luxury or upscale hospitality environments.
  • Strong leadership, coaching and team development skills, with the ability to manage multicultural teams effectively.
  • Highly guest-focused, with a genuine passion for creating memorable experiences.
  • In-depth knowledge of Front Office operations, Guest Experience and Revenue Awareness.
  • Proven experience in managing quality standards and international recognition programmes.
  • Strong decision-making, problem-solving and ability to perform in high-pressure environments.
  • Excellent verbal and written communication skills in Portuguese and English; additional languages will be an asset.
  • Strong organisational, planning and prioritisation skills.
  • Proficiency in PMS systems and hospitality technology tools.
  • Flexibility to work rotating shifts, including weekends and public holidays.

Why choose us?

At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:

  • Worldwide experience – diversity of 150 different nationalities.
  • Career development opportunities full of national and international challenges.
  • Wide range of training programmes to enhance your skills.
  • Wellbeing initiatives.
  • Team member recognition programmes, including Memorable Dates.
  • Ability to make a difference through our sustainability programme and volunteering initiatives.
  • Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.
  • Additional Dismissal Day to Celebrate Anniversary Day
  • Credits awarded based on years of service to convert stays or meals at Minor, National and International Group hotels, resorts and restaurants
  • Health insurance
  • Home Medical Assistance
  • Healing Medicine
  • Dining room with free access to employees and interns
  • Participation in various internal actions and in social and environmental responsibility projects
  • Protocols with local partners - access to discounts for employees

 

 

Are you looking for a new challenge? Apply now!

 

Minor Hotels Europe & Americas is dedicated to fostering an inclusive working environment where every individual is valued and equally encouraged. We warmly welcome individuals from all backgrounds and abilities.

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