Guest Service Agent (M/F) | Tivoli Avenida Liberdade Lisboa Hotel

What will be your mission?

As Guest Service Agent, you will be a key member of our Front Office team, you will be the personal point of contact for our guests from arrival to departure. As a representative of our hotel, you will leave one of the strongest impressions on our guests with the highest level of courtesy, efficiency and friendliness.

What will you do?

• Answer and forward requests and enquiries from our guests by telephone and email.
• Know how to handle our guests' complaints and be the expert when it comes to knowledge about your hotel.
• Be able to work with all hotel departments in a calm and focused manner, providing administrative support to the entire hotel and front office team.
• Celebrate the art of hospitality and your dedication to our guests is reflected in our equally caring approach to you.

What are we looking for?

• Previous experience in the Front Office department, preferably in a hotel of similar size and complexity. 
• Degree or diploma in Hotel Management or equivalent.
•  Fluency in local language is a must and high level of English is required. 
• Working knowledge of various computer software programs (Microsoft Office,TMS, etc) and Front Office systems.  
• Customer service focus. 
• Flexibility to respond to a variety of work situations. 
• Strong communication skills. 
• Sales oriented. 
• Ability to work independently and as a part of a team. 

Why choose us?

At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:

• Worldwide experience – diversity of 150 different nationalities.
• Career development opportunities full of national and international challenges.
• Wide range of training programmes to enhance your skills.
• Wellbeing initiatives.
• Team member recognition programmes, including Memorable Dates.
• Ability to make a difference through our sustainability programme and volunteering initiatives.
• Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.
• Additional Dismissal Day to Celebrate Anniversary Day
• Credits awarded based on years of service to convert stays or meals at Minor, National and International Group hotels, resorts and restaurants
• Health insurance
• Home Medical Assistance
• Healing Medicine
• Dining room with free access to employees and interns
• Free uniform and access to laundry room for uniform cleaning
• Participation in various internal actions and in social and environmental responsibility projects
• Protocols with local partners - access to discounts for employees