Luxury Services Manager (M/F) | Tivoli Avenida Liberdade Lisboa Hotel

What will be your mission?

As Quality & Training Manager your are responsible for implementing and animating the company's Quality policy. You will supervise the design and update of quality manuals as well as compliance with procedures.

What will you do?

• Provide training and guidance to employees on possible quality standards, processes and best practices.
• Follow-up of online training for all hotel employees.
• Train and support trainers in the department and coordinate learning provided by interns in the department.
• Regularly train staff on the Quality System set up and standards (procedures, standards, etc.).
• Respect and enforce the hotel's quality standards.

What are we looking for?

• Higher studies in hospitality or hotel management school and/or professional hotel training.
• Professional experience in a quality department of 3 years.
• Genuine interest in supporting the personal and professional development of all hotel employees.
• Develop employee performance by giving them advice.
• Strong interest in improving customer service, monitoring results.
• Ability to analyze and anticipate.
• Ability to listen and dialogue.
• Diplomacy and self-control.
• Leadership.
• Team spirit.
• Organized, methodical.
• Sense of initiative, strength of proposal.
• Good level of English both verbal and written.

Why choose us?

At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:

• Worldwide experience – diversity of 150 different nationalities.
• Career development opportunities full of national and international challenges.
• Wide range of training programmes to enhance your skills.
• Wellbeing initiatives, including flexible working conditions.
• Team member recognition programmes, including Memorable Dates.
• Ability to make a difference through our sustainability programme and volunteering initiatives.
• Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.