Reservation Agent (M/F) | Tivoli Avenida Liberdade Lisboa Hotel

What will be your mission?

As a Reservations Staff, you will record all details of incoming calls and coordinate each reservation ensuring guest satisfaction.

What will you do?

• Encourage upselling and meeting set revenue targets each month.
• Be fully aware of the hotel's sales strategy, rates, packages, groups and booking status at all times.
• Process and respond within 24 hours to all reservation requests according to standards.
• Be up-to-date with current hotel information and data including room types, rates, facilities, F&B departments and promotions.
• Maximize quality levels of product, service and guest satisfaction.
• Ensure that all guest satisfaction issues are reported, monitored and followed up in a timely manner.
• Monitor daily arrivals by ensuring that all guest requests are fulfilled and that all expectations are met.
• Attend hotel events, daily briefings and training to enhance professional skills.

What are we looking for?

• Strong communication skills and persuasiveness.
• Stress resistance and an organized working method.
• Flexibility, accuracy and helpfulness.
• Good level of English both verbal and written
• Always thinking one step ahead and attention to detail.
• Relevant work experience is a plus.

Why choose us?

At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:

• Worldwide experience – diversity of 150 different nationalities.
• Career development opportunities full of national and international challenges.
• Wide range of training programmes to enhance your skills.
• Wellbeing initiatives.
• Team member recognition programmes, including Memorable Dates.
• Ability to make a difference through our sustainability programme and volunteering initiatives.
• Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.
• Additional Dismissal Day to Celebrate Anniversary Day
• Credits awarded based on years of service to convert stays or meals at Minor, National and International Group hotels, resorts and restaurants
• Health insurance
• Home Medical Assistance
• Healing Medicine
• Dining room with free access to employees and interns
• Free uniform and access to laundry room for uniform cleaning
• Participation in various internal actions and in social and environmental responsibility projects
• Protocols with local partners - access to discounts for employees