SPA Receptionist (M/F) | Tivoli Avenida Liberdade Lisboa Hotel

What will be your mission?

What will you do?

• Welcome and assist Spa guests and clients in a professional, courteous, and personalized manner.
• Manage Spa reservations, modifications, and cancellations through the designated booking systems.
• Perform Spa check-in and check-out procedures efficiently and accurately.
• Provide detailed information about Spa treatments, wellness programs, facilities, and retail products, promoting services according to guests’ needs and preferences.
• Coordinate and manage therapists’ schedules to ensure smooth daily operations.
• Handle telephone calls, emails, and guest inquiries while maintaining exceptional service standards.
• Process payments, billing, and cash-handling procedures in accordance with company policies.
• Address guest requests, concerns, and feedback promptly and professionally, ensuring guest satisfaction at all times.
• Maintain the reception area and guest-facing spaces in impeccable condition, reflecting the luxury standards of the hotel.
• Collaborate closely with Spa, Front Office, and other hotel departments to ensure a seamless and integrated guest experience.
• Adhere to all operational procedures, quality standards, confidentiality requirements, and health and safety regulations.
• Contribute actively to guest satisfaction, revenue generation, and the achievement of Spa performance objectives.

What are we looking for?

• Passion for luxury hospitality, wellness, and delivering exceptional guest experiences.
• Outstanding communication and interpersonal skills.
• Professional appearance and polished demeanor.
• Strong organizational skills with exceptional attention to detail.
• Ability to work effectively in a fast-paced and demanding environment.
• Proactive attitude, flexibility, and strong team spirit.
• Fluency in English and Portuguese is essential; additional languages will be considered an advantage.
• Previous experience in hospitality, Spa operations, reception, or customer service is highly desirable.

Why choose us?

At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:

• Worldwide experience – diversity of 150 different nationalities.
• Career development opportunities full of national and international challenges.
• Wide range of training programmes to enhance your skills.
• Wellbeing initiatives, including flexible working conditions.
• Team member recognition programmes, including Memorable Dates.
• Ability to make a difference through our sustainability programme and volunteering initiatives.
• Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.
• Additional Dismissal Day to Celebrate Anniversary Day
• Credits awarded based on years of service to convert stays or meals at Minor, National and International Group hotels, resorts and restaurants
• Health insurance
• Home Medical Assistance
• Healing Medicine
• Dining room with free access to employees and interns
• Free uniform and access to laundry room for uniform cleaning
• Participation in various internal actions and in social and environmental responsibility projects
• Protocols with local partners - access to discounts for employees