Front Desk Agent (f/m/d) - The WestDill Mayfair Hotel London, Colbert Collection

For the opening of The WestDill Mayfair Hotel London, Colbert Collection, we are seeking a Front Desk Agent to deliver exceptional, personalized guest experiences and support the smooth operation of the Front Office in line with the hotel’s luxury positioning.
Join one of the first 75 team members and play a defining role in launching a new luxury destination in Mayfair. From day one, you will help shape the culture, service standards and guest experience that set the hotel apart. 

Key Duties & Responsibilities

• Welcome guests and ensure a warm, professional and personalized arrival and departure experience.
• Ensure accurate and efficient check-in and check-out procedures in line with luxury service standards.
• Provide personalized recommendations and expert knowledge of the hotel's services, local attractions and London's luxury lifestyle offerings.
• Coordinate with Housekeeping and other departments to ensure a seamless guest experience.
• Support VIP arrivals and special guest requests.
• Provide flexible support across all Front Office shifts, including overnight coverage when required, ensuring seamless guest service and operational continuity.
• Promote hotel services and contribute to upselling opportunities.
• Maintain the highest Front Office standards while delivering exceptional and personalized guest service.

How can you succeed in this role

• Previous experience in a Front Office role within a luxury hospitality environment is strongly preferred.
• Strong attention to detail and the ability to anticipate guest needs.
• Passion for delivering exceptional and highly personalized guest experiences.
• Experience working with PMS and Front Office systems.
• Excellent communication and interpersonal skills with the ability to build positive guest relationships.
• Strong organizational skills with the ability to multitask and perform effectively in a fast-paced environment.

What You Can Expect

At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fueled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:

• Competitive compensation package
• Worldwide experience – diversity of 150 different nationalities.
• Career development opportunities full of national and international challenges. 
• Wide range of training programmes to enhance your skills. 
• Wellbeing initiatives, including flexible working conditions.
• Team member recognition programmes, including Memorable Dates.
• Ability to make a difference through our sustainability programme and volunteering initiatives.
• Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.