Front Desk Supervisor (f/m/d) - The WestDill Mayfair Hotel London, Colbert Collection

For the opening of The WestDill Mayfair Hotel London, Colbert Collection, we are seeking a dedicated and proactive Front Desk Supervisor to support the daily Front Office operations and ensure exceptional guest experiences at every touchpoint. As a key member of the Front Office team, you will lead by example, support the team throughout the shift and help maintain the highest standards of service and operational excellence.

Join one of the first 75 team members and play a defining role in launching a new luxury destination in Mayfair. From day one, you will help shape the culture, service standards and guest experience that set the hotel apart.

Key Duties & Responsibilities

• Support and oversee daily Front Office operations.
• Lead and support the Front Desk team while ensuring the highest luxury service standards.
• Ensure a seamless and personalized arrival and departure experience for every guest.
• Handle guest requests and concerns with professionalism and discretion.
• Support VIP arrivals and ensure individual guest preferences are recognized.
• Coordinate with other departments to ensure smooth operations and an exceptional guest experience.
• Support the Front Office leadership team with daily operational requirements.

How can you succeed in this role

• Previous Front Office experience within a hospitality environment, ideally in a luxury hotel.
• Previous supervisory or team-leading experience is preferred.
• A genuine passion for delivering exceptional guest experiences.
• Strong leadership, problem-solving and organizational skills.
• Excellent communication and interpersonal skills.
• Experience working with PMS and Front Office systems.
• Ability to remain composed and make confident decisions in a fast-paced environment.
• Fluency in English is essential; additional languages are highly advantageous.

What You Can Expect

At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fueled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:

• Competitive compensation package
• Worldwide experience – diversity of 150 different nationalities.
• Career development opportunities full of national and international challenges. 
• Wide range of training programmes to enhance your skills. 
• Wellbeing initiatives, including flexible working conditions.
• Team member recognition programmes, including Memorable Dates.
• Ability to make a difference through our sustainability programme and volunteering initiatives.
• Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.