General Manager (m/f/d) - The WestDill Mayfair Hotel London, Colbert Collection

As General Manager, you will lead the successful pre‑opening and long‑term performance of an exclusive luxury hotel in a landmark location. You hold full responsibility for the strategic, financial, and operational management of the hotel, overseeing all front‑ and back‑of‑house departments. You are committed to achieving strong financial, strategic, and operational performance while upholding brand standards, delivering exceptional guest experiences, and fostering a respectful, engaged team culture that reflects the values of Colbert Collection and its host country. Reporting directly to the SVP Luxury Hotels Europe & Americas, you set the foundation for operational excellence, brand positioning, and an outstanding guest experience from day one.

Key Duties & Responsibilities

In this senior leadership role, you are responsible for setting and executing the hotel strategy, delivering budgeted financial results, and overseeing day to day operations through department heads. This role ensures strong owner relations, effective sales and marketing positioning, accurate revenue management, continuous development of team capabilities, and full implementation of corporate programmes and brand guidelines, while encouraging a culture of initiative and continuous improvement.

How can you succeed in this role

High-performing Colbert Collection leaders demonstrate strong collaboration, personal integrity, and accountability. They proactively anticipate and exceed guest and colleague needs, work calmly and independently with sound judgement, and contribute positively to team success. They take full responsibility for their work through ethical conduct, effective time management, attention to detail, and resilience under pressure. Driven by results, they continuously develop their skills, follow established standards and procedures, and consistently deliver exceptional guest experiences.

What You Can Expect

At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fueled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:

• Worldwide experience – diversity of 150 different nationalities.
• Career development opportunities full of national and international challenges. 
• Wide range of training programmes to enhance your skills. 
• Wellbeing initiatives, including flexible working conditions.
• Team member recognition programmes, including Memorable Dates.
• Ability to make a difference through our sustainability programme and volunteering initiatives.
• Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.