NIGHT AUDITOR

Located in the heart of East London, nhow London is a bold and distinctive lifestyle hotel that blends exceptional hospitality with innovative design. Part of Minor Hotels, a global hospitality group with an international portfolio of hotels and resorts, nhow London offers a dynamic working environment and outstanding opportunities for personal and professional growth.

We are looking for a professional and highly organised Night Auditor to join our Front Office team. Reporting to the Front Office Manager, you will be responsible for overseeing overnight hotel operations, delivering exceptional guest service, and ensuring the accuracy of key financial and administrative processes. This is an excellent opportunity for an experienced Front Office professional who thrives in a guest-focused environment and takes pride in attention to detail.

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If you are passionate about hospitality, have a keen eye for detail and enjoy working in a fast-paced environment, we would love to hear from you.

Join nhow London and help us deliver exceptional guest experiences around the clock

What will you do?

• Deliver exceptional guest service throughout the night shift.
• Conduct guest check-ins and check-outs efficiently and professionally.
• Complete the nightly audit, ensuring all financial transactions are accurately reconciled.
• Prepare and distribute operational and financial reports.
• Manage guest enquiries, requests and complaints with confidence and discretion.
• Maintain security procedures and ensure the safety of guests and colleagues.
• Support the smooth handover of operations to the daytime Front Office team.
• Uphold brand standards and contribute to a positive guest experience at all times.

What are we looking for?

• Previous Front Office or Reception experience preferred.
• Fluent English communication skills.
• A positive, confident and welcoming personality.
• Excellent organisational and multitasking skills.
• Comfortable working with hotel systems.
• A proactive approach to problem-solving.
• A genuine passion for delivering outstanding guest experiences.
• A team player who thrives in a fast-paced environment.

Why choose us?

At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:

• Global employee hotel discounts across Minor Hotels worldwide
• Friends & Family accommodation and dining discounts
• Learning and Development programmes
• International career progression opportunities within a global hospitality group
• Westfield health and rewards
• Employee referral bonus scheme
• Complimentary meals on duty
• Access to hotel gym facilities
• Pension scheme contributions
• Annual bonus programme