Night Supervisor (f/m/d) - The WestDill Mayfair Hotel London, Colbert Collection

For the opening of The WestDill Mayfair Hotel London, Colbert Collection, we are seeking a dedicated and proactive Night Supervisor to oversee Front Office operations during the overnight shift and ensure exceptional guest experiences at all times. As a key member of the Front Office team, you will help maintain the highest standards of service and operational excellence throughout the night.
Join one of the first 75 team members and play a defining role in launching a new luxury destination in Mayfair. From day one, you will help shape the culture, service standards and guest experience that set the hotel apart.  

Key Duties & Responsibilities

• Oversee Front Office operations during the overnight shift.
• Lead and support the night team while ensuring the highest luxury service standards.
• Handle guest requests, concerns, and operational matters with professionalism and discretion.
• Complete night audit procedures and ensure accurate reporting.
• Coordinate with all other departments to ensure smooth overnight operations.
• Support VIP arrivals, late check-ins, and early departures.

How can you succeed in this role

• Previous experience in Front Office or Night Operations within a hospitality environment.
• Prior supervisory experience is preferred.
• Strong leadership, problem-solving, and organizational skills.
• Excellent communication and interpersonal skills.
• Experience working with PMS and Front Office systems.
• Ability to make sound decisions independently and remain composed under pressure.
• Fluency in English is essential; additional languages are highly advantageous.

What You Can Expect

At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fueled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:

• Competitive compensation package
• Worldwide experience – diversity of 150 different nationalities.
• Career development opportunities full of national and international challenges. 
• Wide range of training programmes to enhance your skills. 
• Wellbeing initiatives, including flexible working conditions.
• Team member recognition programmes, including Memorable Dates.
• Ability to make a difference through our sustainability programme and volunteering initiatives.
• Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.