Business Intelligence Executive - Minor Hotels Europe & Americas - Madrid

What will be your mission?

He/she will be responsible for managing Commercial & Operational reports to deliver outstanding customer service, monitor the performance of group sales segments (MICE events, congresses) and the efficiency / operations for our contact centers which are key channels within the company.

Will report to the VP Operational Excellence Analytics within the Business Intelligence Team.

What will you do?

• Deliver a pull of existing reports that support the business in the group sales area and contact centers.
• Improve & develop the reports with new content adapted to business requirements.
• Support group segment sales and operational kpis for our contact centers.
• Collaborate with the rest of the Business Intelligence team to develop and improve our set of reports & tools.
• Develop and implement new procedures for managing quality of the reports of the area.
• Assure trustable information and set data validation procedures over the existing information.
• Support in the implantation of the Business Intelligence´s strategy of the company

What are we looking for?

Experience:

• 2 years working with SQL (Google BigQuery is a plus)
• 1 year working with PowerBI
• 1 year working with Python
• Working in data analytics or BI teams for call centers is a plus

Qualifications:

• High school diploma (Engineering, Economics, Mathematics or similar)
• Master in data analytics, revenue management or Big Data is a plus
• Fluent in both Spanish & English

Preferred Skills:

• Knowledge and comfortable with tools such as BigQuery, PowerBI
• Knowledge of programming languages: Python and/or R

Why choose us?

At Minor Hotels Europe & Americas we are committed to shaping exciting careers worldwide and cross-cultural experiences. Our journey is fuelled by the passion and dedication of our incredible teams, who also enjoy inspiring and exclusive benefits such as:

• Worldwide experience – diversity of 150 different nationalities.
• Career development opportunities full of national and international challenges.
• Wide range of training programmes to enhance your skills.
• Wellbeing initiatives, including flexible working conditions.
• Team member recognition programmes, including Memorable Dates.
• Ability to make a difference through our sustainability programme and volunteering initiatives.
• Team member rates and promotions, offering discounted rates in our hotels around the world and exclusive benefits through our corporate loyalty programme.