Coordinador/a GGT Madrid 1

The person who joins will be part of our reservations department, coordinating a team of agents to manage requests received through different sales channels of our clients in Europe.

Functions:

- Support agents on their daily tasks

- Detect improvement areas within the team by monitoring agents' handlings and
providing feedbacks, setting action plans and following-up on them.

- Work closely with the Training and Quality Team in order to make the team provide
an excellence service to our customers

- Define prioritizations in order to achieve our goals and organize the team
accordingly.

- Go outside the box and detect improvement areas in order to have more efficient
process and procedures

Requirements:

-Have experience in Groups and Events handling and/or the Hotel Sector.

- Be a goal-driven, determined person being able to meet deadlines and work well
under pressure.

- Have the ability to effectively multi-task and juggle multiple responsibilities at once

- Cooperative and communicative attitude with co-workers, managers and
employees.

- Excellent communication skills and ability to lead and guide

- Organized and methodical person

- Critical thinker and problem-solving skills essential

Offered

- Commissions as a percentage of objectives.

-Ticket Restaurante.

- hybrid work model. Monday to Friday. Time slot 08:00-20:00h

- Salary: 27.682,30€ b/a