Coordinador/a GGT Madrid

Minor Hotels es un grupo hotelero mundial que opera más de 550 hoteles, complejos turísticos y residencias en 56 países de Asia-Pacífico, Oriente Medio, África, el Océano Índico, Europa y América. Como propietario, operador e inversor hotelero, Minor Hotels satisface las necesidades y deseos de los viajeros de todo el mundo a través de su variada cartera de ocho marcas hoteleras: Anantara, Avani, Elewana, NH, NH Collection, nhow, Oaks y Tivoli. Como parte de Minor Hotels, la región de Minor Hotels Europe & Americas es responsable de más de 350 propiedades en 30 países y tiene previsto crecer en todos los segmentos, centrándose en sus marcas de lujo y de gama alta.

The person who joins will be part of our reservations department, coordinating a team of agents to manage requests received through different sales channels of our clients in Europe.

Functions:

- Support agents on their daily tasks

- Detect improvement areas within the team by monitoring agents' handlings and
providing feedbacks, setting action plans and following-up on them.

- Work closely with the Training and Quality Team in order to make the team provide
an excellence service to our customers

- Define prioritizations in order to achieve our goals and organize the team
accordingly.

- Go outside the box and detect improvement areas in order to have more efficient
process and procedures

Requirements:

-Have experience in Groups and Events handling and/or the Hotel Sector.

- Be a goal-driven, determined person being able to meet deadlines and work well
under pressure.

- Have the ability to effectively multi-task and juggle multiple responsibilities at once

- Cooperative and communicative attitude with co-workers, managers and
employees.

- Excellent communication skills and ability to lead and guide

- Organized and methodical person

- Critical thinker and problem-solving skills essential

Offered

- Commissions as a percentage of objectives.

-Ticket Restaurante.

- hybrid work model. Monday to Friday. Time slot 08:00-20:00h

- Salary: 27.682,30€ b/a

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Minor Hotels Europe & Americas promueve un entorno de trabajo inclusivo en el que se valore y estimule a todo el mundo por igual, por lo que damos una cálida bienvenida a personas de todos los horizontes y capacidades personales